Hotel The Castle

Position Overview The Operations Manager oversees the day-to-day functioning of a hotel property that includes an in-house restaurant or F&B outlets. The role ensures smooth operations across front office, housekeeping, food & beverage, guest services, and administrative functions while delivering high standards of guest satisfaction, quality, and profitability. Key Responsibilities1. Operational Management Supervise daily hotel and restaurant operations to ensure seamless service. Oversee front office, housekeeping, food & beverage, maintenance, and security teams. Ensure compliance with hotel SOPs, hygiene standards, and local regulations. Implement workflow improvements for efficiency and cost management. 2. Guest Experience & Service Quality Maintain high levels of guest satisfaction by monitoring service delivery. Handle escalated guest complaints and resolve issues promptly. Implement guest feedback systems and review service performance metrics. 3. Food & Beverage Oversight Coordinate with the Executive Chef and Restaurant Manager on menu planning, pricing, and service quality. Ensure restaurant revenue goals, cost controls, inventory, and hygiene standards are met. Monitor F&B team performance and service quality during peak hours and events. 4. Team Leadership & Staff Management Recruit, train, and mentor staff across departments. Conduct performance evaluations and manage team scheduling. Foster a collaborative, service-oriented work culture. 5. Financial & Administrative Duties Manage budgets, operating costs, and financial reporting. Optimize revenue streams (rooms, restaurant, banquet/events). Analyze KPIs (RevPAR, ADR, occupancy, food cost %, labor cost %) and create improvement strategies. 6. Safety, Compliance & Maintenance Ensure property maintenance, cleanliness, and equipment functionality. Oversee adherence to health, safety, and food-handling regulations. Conduct inspections and coordinate preventive maintenance with engineering teams. 7. Sales, Marketing & Guest Relations Collaborate with sales/marketing teams on promotions, events, and partnerships. Support strategies to increase occupancy, restaurant footfall, and brand visibility. Build relationships with corporate clients, vendors, and local partners. Required Qualifications & SkillsEducation Bachelor's degree or diploma in Hotel Management, Hospitality, Business Administration, or related field. Experience 4–8 years of experience in hotel operations, with exposure to food & beverage management. Previous experience in a supervisory or managerial role preferred. Skills Strong leadership and team-management skills. Excellent communication and guest-service orientation. Knowledge of hotel PMS, POS systems, and operational software. Financial acumen and ability to work with budgets and KPIs. Problem-solving ability, attention to detail, and ability to work under pressure. Key KPIs Guest satisfaction scores Occupancy rate, ADR, RevPAR Food & beverage revenue and cost controls Staff productivity and turnover rates Hygiene and audit scores Profitability vs. budget Work Environment On-site role with frequent interaction across departments. Requires flexibility to work weekends, holidays, and peak hours. Job Types: Full-time, Permanent Pay: ₹22,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Food provided Paid sick time Paid time off Provident Fund Expected Start Date: 10/12/2025