Hotel Midtown Grand

Front Office Manager – Job Description Location: Midtown Business Park, Peer Muchalla, Panchkula, Punjab – 134117 Overview We are seeking a competent and professional Front Office Manager to oversee front desk operations and ensure smooth, customer-focused service. The ideal candidate will provide leadership to the front office team, handle visitor interactions efficiently, and maintain a high standard of hospitality. Key Responsibilities Supervise, train, and guide front office staff. Manage reception activities, including visitor handling and daily inquiries. Deliver exceptional customer service and address concerns promptly. Maintain office records, logs, schedules, and documentation. Coordinate with internal departments to support seamless operations. Ensure adherence to company policies, procedures, and service standards. Minimum Qualifications Higher Secondary (12th pass). Minimum of 1 year of experience in a front office, receptionist, or administrative role. Strong communication and interpersonal skills. Excellent organizational and multitasking abilities. Professional appearance with a customer-friendly attitude. Basic computer proficiency (MS Office, email management, etc.). Key Skills Team Coordination Customer Service Problem-Solving Time Management Communication