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0.0 - 3.0 years

2 - 5 Lacs

Bengaluru

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The Customer Success Manager will be responsible for driving renewals of our customers and ensuring that they derive maximum value from the use of Simplotel. To achieve this, the account manager will interact regularly with the clients and build a strong lasting relationship and drive improvements to the customer s usage of Simplotel and drive the adoption of new features that help customers. Responsibilities: Drive renewals and upsells for Simplotel. Be in touch with our customers, analyse opportunities for improvement, and convince the customers to adopt such suggestions. Build and maintain strong long-lasting relationships. Understand various analytics of our customers and craft and implement strategies to grow them. Deliver metrics and analysis to customers to ensure that they understand the value of our platform. Manage schedule and prioritize well, in order to meet deadlines. Required Skills 0 - 3 years of Account Management or other customer facing experience. Graduate degree in Engineering, Business or Hotel Management. MBA is a plus. Excellent written and verbal communication skills. Ability to convince internal stakeholders and customers. Strong analytical skills and good knowledge of Excel. Ability to work in cross-functional teams. Experience in delivering client-focused solutions based on customer needs. Excellent listening, negotiation and presentation skills. Ability to prioritize among competing tasks. Keen attention to detail and adherence to deadlines. Knowledge of e-commerce, Web analytics & SEO is a plus.

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1.0 - 2.0 years

3 - 4 Lacs

Bengaluru

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Simplotel is looking to hire a Business Development Manager, in a full-time capacity, who can sell our offerings to large hotels. If you are passionate about selling internet technologies, you will thoroughly enjoy this position. An ideal candidate would be someone who is in Presales and wants to explore a Business Development Role. Responsibilities: Develop plans and strategies for developing business and achieving the company s sales goals. Meeting with hoteliers and potential prospects on a regular basis to build and nurture relationships. Cold calling; connecting with multiple potential prospects. Working with large hotels and partners across the country. Follow up on marketing leads, as well as expand business from the company s existing client base or partners. Build strong brand relationships. Building pipelines with partners and team members to close sales. Provide detailed and accurate sales forecasting. Requirements: 1 to 2 years of Work Experience in pre-sales. (e-commerce preferred in both domestic and international markets) Excellent oral and written communication skills in English. Very high ethical standards. Comfortable with ambiguity and unpredictable work hours. Proven track record of meeting revenue targets. Graduate degree in Engineering, Business or Hotel Management. MBA is a plus. Ability to travel extensively.

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5.0 - 10.0 years

25 - 35 Lacs

Bengaluru

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Constantly investigate and assess market conditions and competition to determine effective and productive sales programs. Establish and maintain relationships with all the current and prospective customers. Update & upgrade knowledge and awareness of special events, conventions, business meetings and other opportunities in the market, which would help for the sales of the facilities provided by Grand Mercure Bengaluru at Gopalan Mall. Design and execute sales plans and strategies for the assigned segments and responsible for increasing the sales and revenue. Plan & initiate action plan to approach and secure new business for the organization. Any matter which may effect the interests of Grand Mercure Bengaluru at Gopalan Mal l should be brought to the attention of the Management. Assist the Director of Sales & Marketing & Associate Director of Sales in the development of the Strategic Sales Plan for the segments. Ensure to achieve objectives established in the Organization s Strategic Plan. Establish and maintain seamless co-ordination & co-operation with all departments of Grand Mercure Bengaluru at Gopalan Mall . To ensure maximum cooperation, productivity, and guest service. Develop and maintain effective relationships with all the departments. Respond to queries by resolving issues in a timely and efficient manner. Ensure that the team has been trained for all safety provisions. Ensure that all personnel are kept we'll informed of department s objectives and policies. Motivate and develop team to ensure smooth functioning of the department and promote teamwork. Hotel Management Diploma / Degree / MBA in Sales or any other equivalent qualification

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1.0 - 3.0 years

2 - 5 Lacs

Bengaluru

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Duties include assisting the Production team in food preparation and performing related duties in the Kitchen. Responsible for the work assigned by Executive Chef, Sous Chef or Chef de Partie in any section of the kitchen as per the standards. Ensure to perform miscellaneous job-related duties as assigned. Ensure HACCP procedures are followed and clear records are kept at all times. Exceed guest expectations in quality and service of food products Any matter which may effect the interests of hotel should be brought to the attention of the Management. Provide effective support to the team to enable them to provide a range of effective and efficient services. Ensure to exceed guest expectations in quality and service of the food products. Cooperate with staff in each section as assigned by the Executive Chef to ensure the proper use of equipment and efficient completion of all tasks. Maintain personal grooming and hygiene to ensure standards are maintained. Liaise with the Catering and Stewarding Departments in a professional manner to ensure event objectives are achieved and standards are maintained at all times. Diploma/Degree in Hotel Management or Any other Equivalent Qualification.

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1.0 - 6.0 years

5 - 9 Lacs

Kolkata

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Communicate and support company policies & procedures to maintain high employee morale and motivation, and ensure an atmosphere of participative management. Ensure optimum service through the effective communication of policies and procedures to all employees. Assist the Talent & Culture team to plan, manage, coordinate and participate in personnel activities of all the departments in areas of Recruitment & Selection Compensations & Benefits Training & Development Performance Management System To recommend, implement, formulate and execute organizations policies, procedures, rules, regulations and programs for all the employees To assist the Talent & Culture Manager in ensuring that the Personnel functions are carried out effectively and professionally, resulting in a highly motivated, flexible and multi skilled workforce. Any matter which may effect the interests of the hotel should be brought to the attention of the Management. Bachelor s Degree in Human Resources Management / Hotel Management Minimum 1 years of Human Resources Management experience Excellent reading, writing and oral proficiency in English language Proficient in MS Excel, Word, & PowerPoint

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1.0 - 3.0 years

2 - 5 Lacs

Noida

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Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.

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2.0 - 5.0 years

3 - 3 Lacs

Ghaziabad

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Urgent Requirement of Supervisor - Housekeeping@Amrita Hospital, Faridabad Exp - 2 to 5yr Qualification - UG/PG Interested Candidates can contact - 9911892435 Email ID - rahul.chauhan@fbd.amrita.edu

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2.0 - 5.0 years

3 - 3 Lacs

Greater Noida

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Urgent Requirement of Supervisor - Housekeeping@Amrita Hospital, Faridabad Exp - 2 to 5yr Qualification - UG/PG Interested Candidates can contact - 9911892435 Email ID - rahul.chauhan@fbd.amrita.edu

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2.0 - 5.0 years

3 - 3 Lacs

Noida

Work from Office

Urgent Requirement of Supervisor - Housekeeping@Amrita Hospital, Faridabad Exp - 2 to 5yr Qualification - UG/PG Interested Candidates can contact - 9911892435 Email ID - rahul.chauhan@fbd.amrita.edu

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0.0 - 2.0 years

2 - 5 Lacs

Bengaluru

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Handle customer interactions and inquiries efficiently (in-person and over phone). Promote products/services and support marketing campaigns. Maintain front office operations with professionalism and warmth. Must be fluent in Kannada and English for smooth communication.

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6.0 - 12.0 years

7 - 11 Lacs

Mohali

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[{"Salary":"7-11 LPA" , "Remote_Job":false , "Posting_Title":"Senior Manager - Operations- Punjab" , "Is_Locked":false , "City":"Mohali" , "Industry":"NGO / Social Services","Job_Description":" About Indus Action At Indus Action, we seek empathetic, driven, and action-oriented team members who align with our intention of makingpublic welfare unlock happen as a Do-Tank. Weseek candidates who want to partner with the Sarkar (state) service in ouraudacious mission to systematically make welfare access sustainable and frictionlessfor our vulnerable citizens and their families. Our vision of a progressive and inclusive society is replicated internally through our equitable compensation structures, transparentorganisational policies, and supportive work culture. As an aspiring Deliberately Developmental Organisation (DDO), combined with our operating values of Listen. Act. Change. We arecommitted to nurturing active citizens and supporting enterprising individualswith a growth mindset, both professionally and personally. At Indus Action, you are valued beyond your role or title. Instead of an open-door policy, we have a no-door policy, where everyone has access to and collaborates with everyone. We also offer high cross-functional learning within the ecosystem. If you are about building for impact at scale,experimenting, and learning with joy along the way, then Indus Action is theplace for you, and we have been looking for you! Project Description Indus Action signed an MoU with the Punjab Development Commission to strengthen the implementation of certain Social Security Schemes as well asspecific policies with the Right to Education Act (especially Sec. 12(1)(c),RTE Act 2009). The work entails policy and process redesign, technologydevelopment, capacity building, grievance redressal, and registration drives onthe ground, among other tasks. We are at an advanced stage of breakthroughprojects in the State, aimed at enhancing welfare delivery for vulnerablepopulations. In this initiative, the organisation will play a key role in policy and process redesign , capacity building, strengthening grievance redressal mechanisms , integrating technology for process improvement, and facilitating large-scale campaigns at the grassroots level. As the Senior Manager, Operations, the candidate will be expected to play a role in the project/projects as the Technical Expert, which may include the following: Support in the partnership formulation process with other line departments, jointly with the Senior Lead. Collaborate with other organisations in the Project Management Unit (PMU) (wherever necessary) Conduct primary and/or secondary research to understand areas like scheme implementationgaps, budgets, process flows, etc., in the welfare delivery by the state. Create policy or scheme-related memos or briefs. Design and implement initiatives to enhance the implementation of schemes delivered.

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1.0 - 4.0 years

2 - 3 Lacs

Kochi

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About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .

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10.0 - 11.0 years

5 - 6 Lacs

Chennai

Work from Office

About IHCL Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL

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1.0 - 5.0 years

3 - 7 Lacs

Wayanad

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About IHCL Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL

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0.0 - 4.0 years

2 - 3 Lacs

Ahmedabad

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About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Equal Opportunities Employment at IHCL .

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0.0 - 4.0 years

2 - 6 Lacs

Gurugram

Work from Office

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .

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1.0 - 4.0 years

2 - 3 Lacs

Mumbai

Work from Office

About IHCL Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL

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1.0 - 4.0 years

2 - 3 Lacs

Chennai

Work from Office

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .

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0.0 - 4.0 years

1 - 4 Lacs

Mumbai

Work from Office

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Experience: Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Desktop Support.

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0.0 - 3.0 years

0 - 3 Lacs

Noida, New Delhi, Gurugram

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We are Conducting Walk-in Interview for the position of Ground Staff Cabin Crew Customer Service Ticketing & Reservation Staff Airport Duty free Retail Store at Airport Minimum Education : 12th pass Job Location : Delhi Airport Age 18-25 yrs Only - If you are above this age criteria, kindly don't apply For Telephonic Round Call on +91- 9240234023 (100 Hot Lines) You Can Directly Visit at Below Mentioned address with your Resume and Pictures Timing - 10:00 AM- 5:00 PM CITA Head Office- Corporate Tower- 2nd Floor, Dwarka Mor Metro Station, Opposite Metro Pillar No 766, New Delhi - 110059,Land Mark Above Yes Bank Nearest Metro Station Dwarka Mor Metro Station Branch office - 2nd floor, SCF 36, 12, above dominos Pizza, Huda Sector 11, Panipat, Haryana - 132103

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8.0 - 10.0 years

6 - 10 Lacs

Noida

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Roles and Responsibilities Assists the Executive Chef in his duties. Assist that all standard operation procedures are in place, adhered to and being followed throughout the kitchen. Implement training sessions for staff that is involved in food preparation within the pastry Oversee the care, treatment and training on kitchen equipment, over the pastry galley Control inventory and maintenance records of durable (non-food) items. Control hours worked in his team. At the same time to ensure that overtime is kept to a minimum level. Maintain log sheet of all liquors and wines for food preparation in galley. Actively involved in yield and portion control in conjunction with Executive Chef. Ensure that waste control is in place, grocery breakage minimized and garbage separation followed. Assist loading on the pier that all-perishable food items are of highest quality before bringing on board. Desired Candidate Profile Hotel Management graduate with 8- 10 years of experience in five-star hotels and/or premium food retail Strong experience in pastry Exposure to hot & cold kitchen and general management of kitchen Skills & Attitude Strong alignment to Values & ethical principles Strong technical understanding in pastry making and bakery Preferred candidate profile BHM Graduate, Excellent communication skills with pleasing personality. Should have experience in Bread and Brownie- Sous Chef. Expertise in various cooking methods, ingredients, equipment and procedures. Proven track record in managing kitchen operations. Ability to spot and resolve problems efficiently. Contact Interested Candidates kindly share your resume on poonamoasis@gmail.com

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0.0 - 2.0 years

2 - 5 Lacs

Bengaluru

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To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale. Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. Ensure to remain alert, courteous and helpful to the guests and co-workers at all times. Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned. Hotel Management Degree/ Diploma and 1 year experience . fresher also Can apply

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0.0 - 2.0 years

2 - 5 Lacs

Mysuru

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We are seeking a professional and customer-focused Guest Service Associate (GSA) for our Front Office team in Mysuru, India. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences from check-in to check-out, while embodying the rich hospitality traditions of the region. Welcome and greet guests with a warm, friendly, and professional demeanor Efficiently manage check-in and check-out procedures, ensuring accuracy and timeliness Handle guest inquiries, requests, and concerns promptly and courteously Coordinate with other departments to fulfill guest needs and resolve issues Maintain up-to-date guest records and profiles in the hotel management system Process payments and manage cash transactions accurately Provide comprehensive information about hotel services, local attractions, and transportation options in Mysuru Assist with reservations, room assignments, and upgrades when appropriate Ensure the front desk area is organized, clean, and presentable at all times Support other front office operations as needed, demonstrating flexibility and teamwork Promote and uphold the cultural values and hospitality standards of the local region Diploma or degree in Hotel Management or related field Previous experience in hotel front desk operations is preferred Excellent customer service skills with a friendly and professional attitude Strong communicat

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3.0 - 8.0 years

5 - 10 Lacs

Chennai

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As Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health & Safety and Food Safety regulations. Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery. Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now! Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now! Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager. Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees. Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture. Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders. Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met. Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards. Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability. Manage vendor rotations and plan the operations for the assigned clients. Qualifications: Demonstrated experience in the food industry, with a solid understanding of operations and customer service. Proactive and self-motivated, with a strong work ethic, integrity, and the ability to make independent decisions. Resilient under pressure, capable of meeting deadlines and handling challenges effectively. Adaptable and team-oriented, willing to take on diverse responsibilities to support business objectives. Exceptional communication skills, both written and verbal, to interact with stakeholders at all levels. Strong interpersonal abilities, fostering collaboration and teamwork. Expertise in food service, technology, and people management, ensuring smooth operations. Results-driven with a sense of accountability, focused on achieving business goals. Proven leadership experience, successfully managing teams in dynamic environments. Knowledge of HSEQ standards, with a Basic Food Hygiene certification. Financial acumen and proficiency in relevant applications, ensuring operational efficiency. Agile and adaptable, thriving in fast-paced and evolving work environments. Minimum 3 years of industry experience, with a Graduate/Diploma in Hotel Management. Availability for a 6-day workweek, with a willingness to travel within city limits as needed. : .

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0.0 years

2 - 4 Lacs

Kolkata

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Job Description: The Airport Junior Staff member supports daily airport operations to ensure a safe, smooth, and efficient travel experience for passengers. The role involves working across different airport functions including check-in, baggage handling, security assistance, boarding, and general customer service. Key Responsibilities: Assist passengers at check-in counters and boarding gates Handle baggage processing and help direct luggage to correct flights Provide accurate information to passengers regarding flights, delays, gate changes, and airport facilities Ensure compliance with airport security and safety regulations Assist with airport cleanliness, organization, and passenger movement Support ground staff during arrivals and departures Help coordinate with airline crews and other airport departments Handle passenger complaints or direct them to appropriate personnel Requirements: High School Diploma or equivalent (12th Pass or above) Good communication and interpersonal skills Basic knowledge of airport codes and operations (training may be provided) Physically fit and able to work on feet for long hours Willingness to work in shifts, including nights, weekends, and holidays Team player and quick learner No criminal record; security clearance may be required Benefits: Competitive salary with shift allowances Overtime pay and holiday bonuses Free uniform and duty meals Health insurance (medical, dental, vision) Paid time off (vacation, sick leave, public holidays) Travel concessions or discounted airline tickets Opportunities for promotion and career development On-the-job training and certification programs Employee wellness programs (if available) Work Schedule: Rotational shifts: Morning / Evening / Night Weekend and holiday work required Overtime possible during peak travel seasons

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