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0.0 - 4.0 years
3 - 4 Lacs
Mohali, Chandigarh, Panchkula
Work from Office
Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Mohali. Key Highlights : > 10,000 Relocation Bonus > 14 Days Free Hotel Stay > Freshers Can Apply > Grads With Min 1 Year International Chat or International Voice Experience Can Apply > Salary Range (CTC) : 28K to 40K Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.
Posted 3 weeks ago
0.0 - 4.0 years
3 - 4 Lacs
Mathura, Agra, Aligarh
Work from Office
Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur/Gurgaon. Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > 10,000 Relocation Bonus > 14 Days Free Hotel Stay > Freshers Can Apply > Grads Freshers or Experienced > Salary Range (CTC) : 28K to 40K Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.
Posted 3 weeks ago
0.0 - 4.0 years
3 - 4 Lacs
Prayagraj, Varanasi, Lucknow
Work from Office
Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur . Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > 10,000 Relocation Bonus > 14 Days Free Hotel Stay > Freshers Can Apply > Grads With Min 1 Year International Chat or International Voice Experience Can Apply > Salary Range (CTC) : 28K to 40K Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.
Posted 3 weeks ago
0.0 - 1.0 years
3 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support/Technical Support Key Highlights: 1: Graduate/UG Fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 3 weeks ago
3.0 - 8.0 years
2 - 3 Lacs
Patna
Work from Office
Manage daily HR operations, including attendance management, leave tracking, and payroll processing. Develop and implement effective recruitment strategies to attract top talent in the Hotel industry.
Posted 3 weeks ago
1.0 - 6.0 years
2 - 3 Lacs
Surat
Work from Office
Responsible for supervising the restaurant floor during service hours, ensuring guests receive exceptional dining experiences, and leading the service team with efficiency and professionalism. This role bridges guest service and team coordination. Required Candidate profile Knowledge of food, beverages and service etiquette Presentable with excellent guest-handling abilities Team motivator with attention to detail Perks and benefits Accommodation Food Incentive Medical Insurance
Posted 3 weeks ago
0.0 - 3.0 years
0 Lacs
karnataka
On-site
You will be working as a Waiter/ Food & Beverage Steward at Club Bellezea- Numbiar Hospitality LLP, a luxury club & resort operator in Bangalore, dedicated to providing exceptional hospitality services to guests. Your role will involve ensuring excellent customer service and delivering a memorable dining experience to all guests. This Full-Time position is based in Bangalore, Karnataka, India, offering a competitive salary range with opportunities for growth within the organization. Your qualifications should include strong communication and interpersonal skills, excellent customer service abilities, and the capacity to work effectively in a team setting. Attention to detail, basic math, and cash handling skills are essential, along with knowledge of food safety regulations and the ability to multitask and prioritize tasks. A flexible schedule, including evenings and weekends, is required. While prior experience in the food and beverage industry is advantageous, it is not mandatory, and freshers with less than 1 year of experience are welcome to apply. Your responsibilities will include greeting and welcoming guests professionally, accurately taking and serving food and beverage orders, providing menu recommendations, ensuring guest satisfaction by addressing concerns, maintaining cleanliness and hygiene in the dining area, assisting in setup and breakdown, handling cash transactions, collaborating with kitchen staff for efficient service, adhering to food safety standards, attending training sessions, and following company policies and procedures diligently.,
Posted 3 weeks ago
5.0 - 8.0 years
4 - 5 Lacs
Vijayawada
Work from Office
Our guests memorable experiences have to start somewhere. So why not with youWe re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services. A little taste of your day-to-day: Every day is different, but you ll mostly be: Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes Engaging with guests to build personal relationships and remedy any complaints Conducting regular front office inspections to ensure we re making the right first impression Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk Training team members on PBX procedures and taking the lead during an emergency or crisis Reporting into the Director of Rooms you ll manage a team of front desk employees across several specialisms. What We need from you: Bachelor s degree / higher education qualification / equivalent in Hotel Management/ Business Administration 3 years of Front Office/Guest Service experience including management experience Must speak fluent English Other languages preferred What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family. Our guests memorable experiences have to start somewhere. So why not with youWe re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services. A little taste of your day-to-day: Every day is different, but you ll mostly be: Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes Engaging with guests to build personal relationships and remedy any complaints Conducting regular front office inspections to ensure we re making the right first impression Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk Training team members on PBX procedures and taking the lead during an emergency or crisis Reporting into the Director of Rooms you ll manage a team of front desk employees across several specialisms. What We need from you: Bachelor s degree / higher education qualification / equivalent in Hotel Management/ Business Administration 3 years of Front Office/Guest Service experience including management experience Must speak fluent English Other languages preferred What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family.
Posted 3 weeks ago
1.0 - 3.0 years
3 - 7 Lacs
Gurugram
Work from Office
Master all basic cooking methods like cutting of ingredients and preparing daily mis-en-place for the assigned station Prepare food items as per standard recipe cards whilst maintaining portion control and minimizing wastage Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) Clean and maintain all equipment within the food production area Promptly report any hazards, unsafe working conditions or equipment which requires repair or maintenance to immediate supervisor. Stock up the assigned kitchen with raw materials and ingredients on a daily basis Be familiar with the use of all electrical and mechanical equipment in the kitchen and observe safety precautions when handling them Degree in Hotel Management
Posted 3 weeks ago
1.0 - 3.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Responsibilities include direction and supervision of the kitchen team while ensuring highest-level of quality and consistency in preparation and presentation of dishes as per the standards. Ensure that all HACCP procedures are followed and clear records are maintained at all the times. Any matter which may effect the interests of Grand Mercure Bengaluru at Gopalan Mall should be brought to the attention of the Management. Plan and coordinate the activities of the team to ensure operative effectiveness. Follow guidelines laid by the Executive Chef on menu plan and design in consultation with the Sous Chef. Ensure stock levels are maintained by calculating inventory, ordering and retrieving supplies. Estimate daily and weekly requirements as per the process laid. Provide effective support to the team to enable them to provide a range of effective and efficient services. Ensure that the team has been trained for all safety provisions. Motivate and develop the team to ensure smooth functioning of the department and promote teamwork. Prepare Duty rosters for the team in order to ensure operative effectiveness. Maintain appropriate staffing levels in order to consistently provide excellent guest service. Diploma/Degree in Hotel Management or Any other Equivalent Qualification.
Posted 3 weeks ago
2.0 - 3.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Oversee daily F&B operations in restaurants, banquets, room service, and bars. Ensure excellent guest service and handle guest complaints professionally. Supervise and guide the F&B service team, ensuring adherence to SOPs. Coordinate with kitchen and other departments for seamless service. Monitor hygiene, cleanliness, and presentation standards. Assist in training, scheduling, and performance evaluation of staff. Handle inventory, stock levels, and requisitions. Support in achieving department revenue targets through upselling. Ensure compliance with health, safety, and licensing regulations. Participate in F&B promotional activities and events. Degree/Diploma in Hotel Management or related field 2-3 years of experience in F&B service, preferably with supervisory exposure Fluent in English and local language(s)
Posted 3 weeks ago
4.0 - 6.0 years
2 - 2 Lacs
Gurugram, Delhi / NCR
Work from Office
Job Title: Indian Curry Commis 1/ DCDP Department: Kitchen / Culinary Reports to: CDP/ JR Sous-chef Job Type: Full-Time Job Summary: We are looking for a skilled and dedicated Commis 1 Indian Curry to support the preparation and cooking of a wide range of traditional and modern Indian curry dishes . The ideal candidate should be familiar with Indian spices, gravies, and cooking techniques, and capable of working in a fast-paced kitchen environment. Key Responsibilities: Prepare and cook Indian curries (veg and non-veg), dals, gravies, and accompaniments as per standard recipes.Assist in marination, chopping, and mise en place for the curry section.Ensure correct use and balance of Indian spices and ingredients.Maintain food quality, taste, texture, and consistency in all dishes.Follow food hygiene and safety standards (HACCP) during preparation and storage.Clean and maintain cooking equipment, utensils, and workstation.Support senior chefs (DCDP/CDP) during busy service periods.Handle stock rotation and report shortages to supervisors. Ensure timely and efficient production of curry items during service. Assist in buffet setup or la carte plating, as required. Key Skills & Requirements: Diploma or certificate in Culinary Arts or equivalent. 2–3 years of experience in Indian kitchens, with a focus on curry preparation.Strong knowledge of Indian spices, curry bases, and traditional recipes.Good knife skills and understanding of kitchen hygiene.Ability to follow instructions and work as part of a team.Flexibility to support other Indian sections like tandoor or rice as needed. Preferred Experience: Previous work in hotel kitchens , Indian restaurants , or banquet/catering setups .Exposure to North and South Indian curry varieties is an advantage. Physical Requirements: Able to stand for extended periods.Comfortable working in hot, fast-paced kitchen environments.Physically fit to lift and move ingredients and kitchen tools.
Posted 3 weeks ago
3.0 - 4.0 years
1 - 2 Lacs
Gurugram, Delhi / NCR
Work from Office
Job Title: Chinese Commi 1 Department: Kitchen Chinese Section Reporting To: CDP Chinese / Sous Chef Location: [Enter Location] Employment Type: Full-Time Job Summary: Assist in preparing and cooking Chinese cuisine items under supervision, maintaining quality and hygiene standards. Key Responsibilities: Prepare ingredients and assist in cooking Chinese starters, main courses, noodles, and rice dishesFollow recipes and portion control guidelinesMaintain cleanliness and hygiene at the workstationAssist in kitchen setup and mise en placeProper storage and labeling of ingredientsWork efficiently during busy hours under guidance Requirements: 12 years experience in a Chinese kitchen or similarBasic knowledge of Chinese cooking techniquesAbility to work in shifts and under pressureGood hygiene and teamwork skills
Posted 3 weeks ago
0.0 - 2.0 years
3 - 6 Lacs
Hyderabad
Work from Office
Trained (Presentation, negotiation& customer acquisition) Client Acquisition Direct Sales(Outside Sales) Leading a team Managing administrative part Building Confidence Freshers (Hyderabad) HR TINA - 7207835467 Required Candidate profile Immediate Joiner Graduates/post Graduates who aspires to build themselves Dynamic, Hardworking/Ambitious Inclined towards Sales& Marketing Freshers Apply(Jaipur) (NO TARGETS)
Posted 3 weeks ago
10.0 - 12.0 years
7 - 12 Lacs
Patna
Work from Office
The GM is responsible for overseeing the entire operations of the hotel, ensuring smooth, efficient, and profitable performance. The GM leads the team to provide outstanding guest services, maintains brand standards, manages budgets
Posted 3 weeks ago
10.0 - 20.0 years
9 - 17 Lacs
Haldwani, Lucknow, Jaipur
Work from Office
Job Responsibilities include Strategic Growth & Revenue, Guest Experience, Team Leadership, Pan-India Operations, Compliance Required Candidate profile Experience: 10+ years in hospitality operations/sales. Education: BHM or MBA in Hospitality (mandatory). Skills: Strategic leadership, multi-property oversight, P&L management.
Posted 3 weeks ago
10.0 - 20.0 years
10 - 15 Lacs
Haldwani, Lucknow, Jaipur
Work from Office
Sales of travel and holiday packages, memberships, timeshare of Janardan Farms and Resorts. Required Candidate profile 10+ years in hospitality sales management, including roles in sales, corporate contracting, and team leadership.
Posted 3 weeks ago
7.0 - 12.0 years
11 - 12 Lacs
Gurugram, Delhi / NCR
Work from Office
Executive Chef - Continental - Gurugram-12 Plus LPA CTC - Age 40 Max. Expert in Cafe, Beverages, Pizza, Pasta, Italian, Healthy Food, Continental, Desserts. Please apply or share resume on 9930060601 and call for more details. Hotel Mgmt Compulsory.
Posted 3 weeks ago
3.0 - 8.0 years
2 - 4 Lacs
Kolkata, Saudi Arabia
Work from Office
Computer proficiency, working with fryers, hot oil, and high temperatures, staying late for night closing, and shift flexibility. Material & inventory management, maintenance, and ensuring the cleanliness of the restaurant.
Posted 3 weeks ago
0.0 - 1.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Required Internship/Fresher/Site/Cafeteria operation who are looking to start a career in the Food & beverage industry in B2B/MNC Cafeteria Operation management. • Fix Salary • On job training then permanent • Company payroll • On spot joining Required Candidate profile Qualification: BHM/Hospitality/Travel & tourism/relevant. Experience: 0- 2 yrs urgent joining
Posted 3 weeks ago
1.0 - 5.0 years
0 Lacs
bareilly, uttar pradesh
On-site
You are a skilled and dedicated Hotel Manager who will be responsible for supervising hotel operations and ensuring top-notch guest experiences. Your background in hospitality and proven success in similar roles will be crucial for this position. Your main duties will include overseeing daily operations, managing staff, implementing guest satisfaction strategies, and maintaining high standards of service and safety. Additionally, you will be in charge of budgeting, financial reporting, handling guest inquiries, and collaborating with marketing and sales teams. To qualify for this role, you should hold a Bachelor's degree in Hospitality Management or a related field, along with at least 1 to 2 years of experience in hotel management. You must possess a solid understanding of hospitality industry standards, effective leadership skills, excellent communication abilities, and the flexibility to work weekends and holidays. Proficiency in hotel management software and Microsoft Office Suite is also required. In return, we offer a competitive salary, comprehensive benefits package, opportunities for professional advancement, and a supportive and cooperative work environment. This is a full-time position with potential for internships. If you are ready to take on this exciting opportunity, apply now and be part of our dynamic team dedicated to providing exceptional hospitality services.,
Posted 3 weeks ago
0.0 - 2.0 years
1 - 2 Lacs
Coimbatore
Work from Office
Hotel Banquet Waiter Event Setup & Preparation Assist in arranging tables, chairs, linen, cutlery, and buffet stations Coordination with Team Cleanliness & Table Clearance Keep the service area clean and clear used dishes promptly Perks and benefits PF, ESI, GRATUITY, BONUES, ACCOMMODATION, FOOD
Posted 3 weeks ago
2.0 - 3.0 years
2 - 3 Lacs
Coimbatore
Work from Office
Front Office Manager: CAG Pride Hotel 1.Review Front Office Work and Report 2. Front Office Room Budget Resposible 3. Pitching the Clients and Develop Business 4. Training and Development 5. Guest Relationship Manager 6. Maintain Company Standard. Perks and benefits ESI/ PF/ACCOMMODATION/FOOD/INSURANCE/LEAVES
Posted 3 weeks ago
1.0 - 3.0 years
2 - 5 Lacs
Pune
Work from Office
Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Experience: Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience:1-3 Years.
Posted 3 weeks ago
1.0 - 3.0 years
2 - 5 Lacs
Hyderabad
Work from Office
Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Experience: Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience:1-3 Years.
Posted 3 weeks ago
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