Hotel Anand Renaissance

🏨 Hotel Receptionist Job Description Overview A Hotel Receptionist serves as the first point of contact for guests, ensuring a warm welcome and providing exceptional customer service throughout their stay. This role is pivotal in creating a positive first impression and ensuring guest satisfaction. Key Responsibilities Guest Services: Greet guests upon arrival, manage check-ins and check-outs, and address inquiries or complaints promptly. Reservations Management: Handle room bookings, cancellations, and modifications via phone, email, or in-person interactions. Front Desk Operations: Maintain an organized reception area, manage phone calls, and coordinate with other departments to fulfill guest requests. Financial Transactions: Process payments, issue invoices, and maintain accurate records of transactions. Information Provision: Offer information about hotel amenities, local attractions, and transportation options.