Hospital Receptionist

Santiniketan Medical College & Hospital is seeking a highly professional and compassionate Hospital Receptionist to manage our front desk. In this critical role, you will be the first point of contact for patients, families, and visitors, often during times of stress. The ideal candidate will be a calm, efficient, and empathetic individual capable of handling the dynamic pace of a busy hospital environment while providing outstanding patient service.

## Key Responsibilities

• Manage the patient check-in and check-out process for OPD, IPD admissions, and scheduled appointments.
• Greet and assist patients and visitors, providing clear directions and information about hospital services and policies.
• Answer and route high volumes of incoming calls to the correct departments, including medical emergencies.
• Register new patients, accurately capturing demographic, insurance, and billing information in the Hospital Management Software (HMS).
• Verify patient insurance details and collect payments, co-payments, or deposits as required.
• Schedule and confirm appointments across various hospital departments.
• Maintain patient confidentiality and adhere to all data privacy protocols.
• Coordinate with different departments (Emergency, Billing, Labs, Wards) to ensure a smooth patient experience.
• Issue visitor passes and manage visitor flow according to hospital policy.

## Required Qualifications and Skills

• Education: Higher Secondary (12th Pass) (Required). A Bachelor's degree is a plus.
• Experience:
• Hospital or Clinic Receptionist: 1 year (Preferred)
• Customer Service: 1 year (Required)
• Skills:
• Proficiency in using computers, including MS Office and Hospital Management Software (HMS).
• Excellent communication and interpersonal skills, with fluency in Bengali and a working knowledge of English.
• Ability to remain calm and professional under pressure.
• Strong attention to detail for accurate data entry and patient registration.
• A compassionate and service-oriented mindset.

## Schedule

• Rotational shift
• Day shift
• Evening shift
• Willingness to work on weekends and holidays as per rotation is required.

## Benefits

• Provident Fund (PF)
• Health Insurance (if applicable)

If you are looking for a rewarding role in a dynamic healthcare setting, we encourage you to apply.

Job Type: Full-time

Pay: ₹97,032.00 - ₹388,024.57 per year

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid time off
• Provident Fund

Work Location: In person