We are seeking an experienced Tour Operations Executive – Group Departures to join our dynamic team. The ideal candidate should have a minimum of 3 years of hands-on experience in managing group tours and should possess strong destination knowledge of Europe, USA, Canada, and CIS countries . You will be responsible for end-to-end planning, coordination, and execution of group departures, ensuring seamless travel experiences for our clients. Key Responsibilities: Plan, coordinate, and operate outbound group tours for Europe, USA, Canada, and CIS countries. Liaise with DMCs, airlines, hotels, and service providers to finalize itineraries and secure competitive group rates. Prepare costings, quotations, and tour proposals for sales teams and clients. Handle visa documentation coordination and assist clients with related requirements. Oversee the execution of group tours including pre-departure briefings, ticketing, and travel documentation. Coordinate with on-ground partners to ensure smooth delivery of services. Address client queries and resolve operational issues in real-time during tours. Maintain accurate records of bookings, vendor agreements, and tour feedback. Identify opportunities to improve tour experiences and operational efficiencies. Stay updated with travel trends, airline policies, visa regulations, and destination-specific developments. Requirements: Minimum 3 years of experience in outbound group tour operations. Strong knowledge of Europe, USA, Canada, and CIS countries. Excellent negotiation and vendor management skills. Proficiency in itinerary planning, costing, and tour documentation. Good communication, problem-solving, and client servicing skills. Ability to multitask and manage multiple group departures simultaneously. Familiarity with travel software and tools (e.g., Amadeus, Galileo, or CRM systems) is a plus. Preferred Qualifications: Graduate in Travel & Tourism, Hospitality, or a related field. Certification in IATA or tour operations will be an added advantage. Prior experience working with a travel agency or tour operator handling outbound groups. Show more Show less
We are seeking an experienced International Ticketing Staff member with a minimum of 2 years of experience in the travel trade industry. As an International Ticketing Staff member, you will play a crucial role in our team, responsible for efficiently handling ticketing operations for international travel bookings. Your primary focus will be on ensuring seamless travel arrangements for our clients, providing them with exceptional service and support throughout their journey. Key Responsibilities: Ticketing Operations: Utilize your expertise in airline ticketing systems to accurately and efficiently process international flight bookings, including issuing, reissuing, and exchanging tickets as necessary. Fare Calculation and Pricing: Proficiently calculate fares, taxes, and fees for international flights, ensuring accuracy and compliance with airline regulations and company policies. Customer Service: Provide excellent customer service by addressing client inquiries, resolving ticketing issues, and assisting with travel-related concerns promptly and professionally. Collaboration: Work closely with other team members, including travel agents, sales representatives, and support staff, to coordinate travel arrangements effectively and ensure a seamless customer experience. Industry Knowledge: Stay updated on industry trends, airline regulations, and ticketing policies to provide informed advice and recommendations to clients and colleagues. Documentation and Compliance: Ensure compliance with all relevant regulations and documentation requirements for international travel, including visa, passport, and health-related documentation. Problem Solving: Proactively identify and resolve ticketing issues, flight disruptions, and other travel-related challenges to minimize disruptions and ensure client satisfaction. Qualifications: Minimum of 2 years of experience in international ticketing operations within the travel trade industry. Proficiency in using airline reservation systems and ticketing software. Strong understanding of international fare rules, ticketing procedures, and airline regulations. Excellent communication and interpersonal skills, with a customer-centric approach. Ability to work under pressure in a fast-paced environment while maintaining attention to detail. Team player with a collaborative attitude and a proactive approach to problem-solving. Flexibility to work occasional evenings, weekends, and holidays as required. If you meet the above qualifications and are passionate about delivering exceptional service in the travel industry, we encourage you to apply for this exciting opportunity to join our team as an International Ticketing Staff member.
We are seeking an experienced International Ticketing Staff member with a minimum of 2 years of experience in the travel trade industry. As an International Ticketing Staff member, you will play a crucial role in our team, responsible for efficiently handling ticketing operations for international travel bookings. Your primary focus will be on ensuring seamless travel arrangements for our clients, providing them with exceptional service and support throughout their journey. Key Responsibilities: Ticketing Operations: Utilize your expertise in airline ticketing systems to accurately and efficiently process international flight bookings, including issuing, reissuing, and exchanging tickets as necessary. Fare Calculation and Pricing: Proficiently calculate fares, taxes, and fees for international flights, ensuring accuracy and compliance with airline regulations and company policies. Customer Service: Provide excellent customer service by addressing client inquiries, resolving ticketing issues, and assisting with travel-related concerns promptly and professionally. Collaboration: Work closely with other team members, including travel agents, sales representatives, and support staff, to coordinate travel arrangements effectively and ensure a seamless customer experience. Industry Knowledge: Stay updated on industry trends, airline regulations, and ticketing policies to provide informed advice and recommendations to clients and colleagues. Documentation and Compliance: Ensure compliance with all relevant regulations and documentation requirements for international travel, including visa, passport, and health-related documentation. Problem Solving: Proactively identify and resolve ticketing issues, flight disruptions, and other travel-related challenges to minimize disruptions and ensure client satisfaction. Qualifications: Minimum of 2 years of experience in international ticketing operations within the travel trade industry. Proficiency in using airline reservation systems and ticketing software. Strong understanding of international fare rules, ticketing procedures, and airline regulations. Excellent communication and interpersonal skills, with a customer-centric approach. Ability to work under pressure in a fast-paced environment while maintaining attention to detail. Team player with a collaborative attitude and a proactive approach to problem-solving. Flexibility to work occasional evenings, weekends, and holidays as required. If you meet the above qualifications and are passionate about delivering exceptional service in the travel industry, we encourage you to apply for this exciting opportunity to join our team as an International Ticketing Staff member.