Customer Interaction & Support Handle inbound calls, emails, and chat queries. Provide prompt, polite, and accurate responses to customer concerns. Problem Solving Resolve customer complaints efficiently, aiming for first-contact resolution. Escalate unresolved or complex issues to the appropriate department.
Responsibilities: * Manage customer queries via phone, email & chat * Resolve issues promptly with empathy & accuracy * Collaborate with teams on product improvements * Maintain high NPS through effective communication