Role & responsibilities REPORTING RELATIONSHIP & PRINCIPAL OBJECTIVES Reports to the Operations Manager or Assistant Operations Manager and ensures smooth, efficient and cost-effective running of operations in accordance with Company policies and procedures. PRINCIPAL DUTIES AND RESPONSIBILITIES: Co-ordinate and supervise the serving of food and beverages to clients in a friendly, efficient and professional manner, attend to all guest requests and address problems, immediately refer matters to management, as appropriate. Maintain food quality, freshness, temperature, and ensure that it is attractively displayed and maintain/administer a cleaning schedule that ensures hygienic work practices. Control stock requisitions including dry goods, and general supplies, linen and equipment and maintain adequate supplies of these with reference to par stocks. Attend meetings as scheduled, communicate any information relevant to the running of your/their shifts with other Shift Leaders, supervisors/management, train staff and monitor performance, and assist in organisation/running of training sessions. Plan staff meal and tea breaks around busy periods so as to retain high service standards, motivate staff to look for improvements in their service, up selling skills and lead by example, make recommendations for improvements in operations. Follow and enforce Company health and safety standards, ensure all Company policies are adhered to by staff and that high standards of personal appearance, hygiene and uniform are maintained as per Company policies, and ensure that correct security and fire evacuation procedures as well as proper cash-handling requirements are adhered to by all staff. Keep management informed of problems or highlights pertinent to the Companys operation, work with and relate to management and other personnel employed within the Company and on the Airport at large, maintain communication at a professional, effective and responsible level, and use sound judgment and discretion in the exercise of responsibilities. Refer any element of the position which calls for the establishment of policy, or change thereof must, to the Operations Manager/ Asst. Operations Manager and attend to such other matters as may be requested by the Operations Manager/ Asst. Operations Manager from time to time. Carry out upon request, any other duties assigned to you by management. Preferred candidate profile - With more than 10 years of experience with QSR or restaurant dining - Experience in KFC outlet will also be preferred.