Customer Support Associates
Are you a fast thinker with strong typing skills and a passion for solving problems? Are you curious, detail-oriented, and excited to support global B2B clients?
If this sounds like you, we want you on our team!
In this role, you will get to:
- Be the primary point of contact for our Business-to-Business customers through Chat.
- Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
Our most successful candidates will have:
- Excellent verbal and written communication skills in English (B2 level or higher).
- Typing speed of 30 WPM with 93% accuracy.
- Strong customer service mindset with active chat communication skills.
- Ability to empathize with customers, manage time effectively, and work independently.
- Basic user-level knowledge of Windows operating systems.
- Familiarity with email etiquette and multi-channel communication (chat, voice).
- High school diploma or equivalent and above.
- freshers welcome!.
Work setup:
- Location: [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63]
- Shift: Rotational shifts-includes both day and night.
- 5 days of work, 2 day-rotational off.
Additional Information:
Work from office Two-way cab facility available up to 25km radius from office based on the shift timings.
(NOTE: Looking for people who can join us Immediately).
HR: - Nanditha V
(Mention "Nanditha V HR" on top of your resume as reference)
We will give you:
- A fast-paced, global work environment where your voice matters.
- Skills for life: problem-solving, professionalism, adaptability, and communication.
- A team that feels like family and celebrates every winbig or small.
- A platform to grow quickly within a global MNC with learning and development opportunities.
- Recognition and rewards as you shape your career journey.
Disclaimer
Sutherland never asks for payments or favours for job opportunities.
If you receive any suspicious request, please report it to:
TAHelpdesk@Sutherlandglobal.com
