Hiring For Customer Support Executive - Amazon / Bhartiya City

9964080000

Amazon is looking for customer-focused and enthusiastic individuals to join its Customer Support team. The role involves assisting customers with their queries, resolving issues, and delivering a positive customer experience through phone, chat, or email support.

Key Responsibilities

• Handle customer queries through inbound calls.
• Assist customers with order status, delivery delays, cancellations, returns, and refunds.
• Resolve payment-related issues and provide information about products and services.
• Help customers with account-related queries and basic troubleshooting.
• Understand customer concerns and provide accurate, timely resolutions.
• Maintain a professional and courteous approach while interacting with customers.
• Follow company policies, procedures, and quality standards.
• Escalate complex issues to the appropriate department when required.
• Maintain customer satisfaction and meet performance targets.

Eligibility Criteria

• Freshers and experienced candidates can apply.
• Good verbal and written communication skills.
• Basic computer knowledge and familiarity with internet applications.
• Strong listening and problem-solving abilities.

9964080000