JD: Job Description. We are hiring a QA Automation Engineer with experience in VoIP systems and automation testing . Candidates should have strong experience in VoIP engineering, including SIP messaging, call hold processes, and network/server-side VoIP development. Exposure to automation frameworks, test case integration with Jenkins, and scripting for SIP message generation is expected. Familiarity with Docker, CI/CD pipelines, and building automation from scratch is preferred. Candidates should also demonstrate knowledge in network testing, call quality analysis, and handling real-world technical challenges. Key Responsibilities: Design and execute automation tests for VoIP and backend systems. Validate SIP, RTP , and HTTP-based communications . Work on VoIP tools like SBC, Kamailio, RTP Engine, FreeSWITCH, or Asterisk. Perform testing of REST APIs and microservices . Analyze SIP logs and troubleshoot VoIP call flow issues. Write automation scripts in Python or similar. Work in Unix/Linux environments and use databases like PostgreSQL, MongoDB, or Cassandra . Collaborate with developers and DevOps for end-to-end testing. Requirements: 3+ years in QA/Automation Testing . 2+ years working with VoIP protocols (SIP, RTP, IMS). Experience with HTTP, REST APIs, and microservices . Hands-on with Python automation or other scripting languages. Familiar with Unix/Linux systems . Basic knowledge of cloud telephony components. Good communication and team collaboration skills. Bonus Skills: Experience with Twilio . CI/CD exposure (e.g., Jenkins). Knowledge of call quality metrics.
Employment Details Position: Customer Success Associate Shift: Rotational Shifts (Female employees day shifts until 8 PM; Male employees full rotational shifts). Working Days: 6 days a week. Work Mode: Work From Office Location: Pune Open to both freshers and experienced candidates. Preferred: Insurance experience and sales acumen Interview Process HR Round Versant 5 (Certified) Written Assessment Operations Round Client Round Key Responsibilities Engage with customers proactively to provide excellent service and support. Ensure smooth onboarding and ongoing support to enhance customer satisfaction. Address customer queries and resolve issues efficiently with a focus on retention and growth. Leverage sales acumen to identify opportunities for upselling and cross-selling. Maintain accurate records of customer interactions and feedback. Required Skills & Qualifications Education: Graduate in any field. Languages: English and Hindi (mandatory). Additional proficiency in Tamil / Malayalam / Kannada / Assamese / Odia / Bengali / Gujarati will be an added advantage. Excellent communication skills in English and Hindi with no MTI/RTI, grammatical, or pronunciation errors . Strong interpersonal skills with a customer-first approach. Fresher and experienced candidates are welcome to apply.