Hindustan Electric Motors Company

As a Service Manager in the Electric Motor Manufacturing industry located at MIDC - Andheri East, Mumbai, you will play a crucial role in leading a team to deliver exceptional customer service. With over 15 years of experience (preferably in the motor industry), you will be responsible for managing customer service requirements efficiently within specified timeframes. Your primary responsibilities will include coordinating with the Design and QA teams to address product complaints effectively, conducting training programs for service centers on product features and new developments, and managing critical customer complaints with utmost efficiency. Collaboration with sales, production, and design teams will be essential to ensure smooth operations and cross-functional alignment. You will be expected to monitor and analyze service metrics such as response time, resolution rate, and feedback, while also building strong relationships with service centers, vendors, dealers, and end users. Conducting regular site visits to OEMs, dealers, service centers, and customer sites will be part of your routine to ensure optimal service delivery. Candidates with sales experience in spare parts will be preferred. If you are passionate about delivering excellence in customer service and have the required experience, we encourage you to reach out to us by DM or email at hr@hindmotors.com. Please note that only candidates from Mumbai will be considered for this position. For further details, you can also contact our HR Head, Ms. Mayuri Sawant, at msawant@hindmotors.com. Join us at Hind Motors to lead the way in setting high standards for customer service. Visit www.hindmotors.com or call us at 022-4250 0500 to explore this exciting opportunity further.,