Hindi Call Handler - Bank

Absolutely! Here’s your updated professional Job Description for the Telecaller (Hindi Speaking) role with the latest changes integrated:

Job Title: Telecaller – Hindi Speaking

Company: Hdfc BPO process

Location: Majiwada, Thane

Salary

• 12000/- to 16000/-

Working Hours: Rotational Shifts (24/7 Environment)

• Shift 1: 7:00 AM – 4:00 PM
• Shift 2: 10:00 AM – 7:00 PM
• Shift 3: 1:00 PM – 10:00 PM

Job Summary:

hiring Telecallers for its BPO unit at Majiwada, Thane. The role includes making outbound and receiving inbound calls in Hindi to support customers, explain services, and ensure satisfaction. Candidates must have strong communication skills, a friendly tone, and a customer-first approach.

Key Responsibilities:

• Make outbound calls to explain products and services
• Handle inbound customer queries effectively
• Maintain accurate records of calls and customer interactions
• Follow communication scripts, company procedures, and compliance standards
• Meet daily and monthly targets
• Ensure a high level of customer satisfaction

Required Skills:

• Fluency in Hindi is mandatory
• Basic understanding of English
• Strong verbal communication and active listening skills
• Polite, confident, and service-oriented attitude
• Ability to meet performance targets
• Basic computer skills and familiarity with calling tools

Qualifications:

• Minimum: 12th Pass (HSC)
• Graduates are also eligible
• Freshers are welcome
• Prior experience in telecalling, telesales, or customer support is an advantage

Experience Required:

• Freshers and experienced candidates (minimum 6 months preferred)

Gender:

• Male and Female candidates can apply

Job Location:

• Hindi BPO – Majiwada, Thane

Job Types: Full-time, Fresher

Pay: ₹12,000.00 - ₹15,500.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person