Job Description: Client Servicing Executive (with Key Focus on Handling Systems) Experience Years: 2 to 3 years Overview : We seek a highly organized and detail-oriented Client Servicing Executive to join our team. This role requires excellent communication skills, strong analytical abilities, and a deep understanding of client relationship management. The ideal candidate will also possess a key focus on handling systems, ensuring smooth operations and effective client servicing. As a Client Servicing Executive, you will be responsible for maintaining and expanding relationships with our valued clients while providing exceptional customer service. Responsibilities: Client Relationship Management: Develop and nurture positive relationships with clients, understanding their needs, and acting as the main point of contact for all inquiries, concerns, and requests. Account Management: Manage a portfolio of clients, ensuring their satisfaction, retention, and growth by providing exceptional service and identifying opportunities for upselling or cross-selling. Systems Handling: Oversee and manage various systems and tools related to client servicing, including CRM software, databases, communication platforms, and other relevant systems to ensure efficient and effective operations. Data Analysis: Utilize analytical tools and reports to analyze client data, identify trends, and make data-driven recommendations to optimize client servicing processes and enhance customer satisfaction. Problem Resolution: Proactively address and resolve client issues and concerns, ensuring prompt and satisfactory solutions while maintaining strong relationships and client loyalty. Communication and Collaboration: Liaise with internal teams, such as sales, marketing, and product development, to ensure seamless communication, coordination, and delivery of client requests and expectations. Documentation and Reporting: Maintain accurate and up-to-date client records, contracts, and reports, documenting all client interactions and ensuring compliance with company policies and procedures. Continuous Improvement: Stay updated with industry trends, client preferences, and emerging technologies to propose and implement innovative solutions and improvements to enhance the client servicing process. Qualifications: Bachelor's degree in business administration, marketing, or a related field. Proven experience in client servicing, account management, or a similar customer-facing role. Strong technical skills with a key focus on handling systems, including proficiency in CRM software and other relevant tools. Excellent communication and interpersonal skills, with the ability to build rapport, negotiate, and influence stakeholders at various levels. Analytical mindset with the ability to interpret data and make data-driven recommendations. Exceptional organizational and time management abilities, with the capacity to handle multiple tasks and prioritize effectively. Problem-solving skills and a proactive approach to addressing client issues. Attention to detail and accuracy in maintaining client records and documentation. Team player with a collaborative mindset and the ability to work cross-functionally. Languages: English Hindi If you are a self-motivated individual with a passion for delivering outstanding client service and a strong focus on handling systems, we invite you to apply for this position. Join our dynamic team and contribute to the success and growth of our organization while ensuring excellent client satisfaction. Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹500,000.00 per year Benefits: Provident Fund Schedule: Fixed shift Monday to Friday Morning shift Work Location: In person
As an API Integration Engineer at our company, your role will involve designing, developing, and maintaining integrations between our event-management platforms and external systems. You will need to have a deep understanding of API development, data synchronization, performance impact analysis, and real-time integration workflows. Key Responsibilities: - Design and implement RESTful API integrations ensuring scalability, security, and reliability. - Analyze and manage the impact on server performance when enabling or scaling APIs. - Build and monitor data synchronization processes (real-time and scheduled). - Implement strong error handling and retry mechanisms for failed API calls. - Coordinate directly with clients to gather requirements and suggest the best technical approaches. - Prepare detailed documentation including API specs, endpoints, and data flow diagrams. - Work with internal teams for troubleshooting and optimization. - Manage authentication (JWT, Bearer tokens, etc.) and ensure data security compliance. - Provide post-integration support and issue resolution. Required Skills and Qualifications: - Education: M.Sc. in Computer Science, MCA, or Engineering in Computer/IT (educational background must be from IT or Computer field). - Experience: Minimum 4+ years of experience in API development and integration using PHP (CodeIgniter preferred). - Strong knowledge of REST APIs, JSON, cURL, and HTTP protocols. - Proficient in MySQL and data synchronization processes. - Understanding of Apache/PHP performance optimization and server load analysis. - Experience with error handling, logging, and retry logic. - Excellent communication skills and client coordination experience. Good to Have: - Experience with AWS (EC2, RDS, SES) or equivalent cloud services. - Familiarity with OAuth 2.0 and API key-based authentication. - Experience with caching (Redis), webhooks, or background job queues. - Knowledge of event-tech systems or CRM integrations. Soft Skills: - Strong analytical and problem-solving mindset. - Excellent documentation and coordination abilities. - Ability to handle client discussions independently. - Self-motivated and proactive in taking ownership of tasks. In this role, you will be working full-time with benefits such as Provident Fund. The work location is in person. As an API Integration Engineer at our company, your role will involve designing, developing, and maintaining integrations between our event-management platforms and external systems. You will need to have a deep understanding of API development, data synchronization, performance impact analysis, and real-time integration workflows. Key Responsibilities: - Design and implement RESTful API integrations ensuring scalability, security, and reliability. - Analyze and manage the impact on server performance when enabling or scaling APIs. - Build and monitor data synchronization processes (real-time and scheduled). - Implement strong error handling and retry mechanisms for failed API calls. - Coordinate directly with clients to gather requirements and suggest the best technical approaches. - Prepare detailed documentation including API specs, endpoints, and data flow diagrams. - Work with internal teams for troubleshooting and optimization. - Manage authentication (JWT, Bearer tokens, etc.) and ensure data security compliance. - Provide post-integration support and issue resolution. Required Skills and Qualifications: - Education: M.Sc. in Computer Science, MCA, or Engineering in Computer/IT (educational background must be from IT or Computer field). - Experience: Minimum 4+ years of experience in API development and integration using PHP (CodeIgniter preferred). - Strong knowledge of REST APIs, JSON, cURL, and HTTP protocols. - Proficient in MySQL and data synchronization processes. - Understanding of Apache/PHP performance optimization and server load analysis. - Experience with error handling, logging, and retry logic. - Excellent communication skills and client coordination experience. Good to Have: - Experience with AWS (EC2, RDS, SES) or equivalent cloud services. - Familiarity with OAuth 2.0 and API key-based authentication. - Experience with caching (Redis), webhooks, or background job queues. - Knowledge of event-tech systems or CRM integrations. Soft Skills: - Strong analytical and problem-solving mindset. - Excellent documentation and coordination abilities. - Ability to handle client discussions independently. - Self-motivated and proactive in taking ownership of tasks. In this role, you will be working full-time with benefits such as Provident Fund. The work location is in person.