As a Travel Operations Manager at HighQ Tourism, your primary responsibility will be managing end-to-end B2B travel operations for FIT group and MICE bookings. You will be required to liaise with travel agents, internal sales teams, and suppliers to ensure smooth service execution. Designing and sharing tailored itineraries and competitive quotations for travel agents will be a key part of your role. Handling bookings for hotels, transfers, sightseeing, and other ground services will be a crucial aspect of your job. You will need to coordinate with DMCs, hoteliers, and vendors for confirmations and special requests. Supervising the issuance of travel documents such as vouchers, invoices, and confirmations will also fall under your purview. Ensuring on-ground service quality, handling last-minute requests and emergencies, and maintaining excellent post-sales communication and support for B2B partners will be essential tasks. If applicable, you may also be responsible for monitoring and managing a team of operations executives. Tracking bookings, client interactions, and status updates via CRM or internal tools will be necessary to stay organized and efficient. It will also be important to stay updated with visa norms, destination information, and supplier deals to provide accurate and up-to-date information to clients. As an integral part of HighQ Tourism, a leading travel agency with offices in Mumbai, Gurgaon, and Dubai, you will be contributing to offering handpicked travel experiences from across the globe. With a strong focus on customer service and satisfaction, you will be part of a team that has served more than 10,000 customers under the leadership of our experienced founder, Soundar Rajan, who has over 20 years of experience in the travel domain.,
We are seeking enthusiastic and confident Telecallers who can communicate effectively in English and at least one regional language. The role involves making outbound calls, explaining company services, handling customer queries, and maintaining strong customer engagement while meeting performance targets.
We are seeking a motivated Sales Executive to handle travel inquiries for both B2B (travel agents/corporates) and B2C (direct customers). The role involves understanding customer requirements, preparing itineraries, offering quotations, and converting inquiries into confirmed bookings. The focus is entirely on inquiry handling, follow-up, customer service, and sales closure. Only candidates from the Travel & Tourism industry will be considered for this position.