About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond Our platform empowers users across industries to streamline operations, drive growth, and crush their goals, HighLevel processes over 15 billion API hits and handles more than 2 5 billion message events every day Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names, Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment We are building more than software; we are building a global community rooted in creativity, collaboration, and impact We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home, Our Impact Every month, our platform powers over 1 5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve Behind those numbers are real people growing their companies, connecting with customers, and making their mark and we get to help make that happen, Learn more about us on our YouTube Channel or Blog Posts Who You Are Were seeking a dynamic Product Marketing Associate with a passion for transforming technical details into clear, engaging product education for our customers In this pivotal role, youll be the cornerstone of our efforts to ensure that every piece of our help documentation is accurate, up-to-date, and user-friendly, Working closely with cross-functional teams, youll translate complex product updates into intuitive, accessible content that empowers our users and strengthens our overall customer experience, What You'll Be Doing Write new help documentation for the HighLevel knowledge base, Update old or existing help documentation to match current application UI and functionality, Monitor and audit help documentation and feedback looking for ways to improve content, Coordinate with Product Managers and Dev Team to facilitate the creation of documents as releases roll out, Support product-education related initiatives across internal teams, What You'll Bring A deep and broad understanding of the HighLevel platform, Enjoy writing about technical features in a way real users can easily understand, Are highly organized with the ability to independently execute, Ability to visualize issues from the perspective of our customers, Ability to manage projects within the confines of specified budgets, Ability to manage multiple projects simultaneously, Detail-oriented and capable of producing a highly polished final product, Clear communicator with exceptional written and collaboration skills, Experience / Education / Certifications Required At least one year of experience using HighLevel products and services, At least one year of small/local business marketing experience, At least one year of experience creating how to/help content, Experience with video editing software (Camtasia, Screenflow, Capcut, Premier, Final Cut, etc ), Experience with graphic design and photo editing tools (Photoshop, Canva, etc ) Equal Employment Opportunity Information The company is an Equal Opportunity Employer As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements Providing this information is voluntary and refusal to do so will not affect your application status This data will be kept separate from your application and will not be used in the hiring decision,

About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond Our platform empowers users across industries to streamline operations, drive growth, and crush their goals, HighLevel processes over 15 billion API hits and handles more than 2 5 billion message events every day Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names, Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment We are building more than software; we are building a global community rooted in creativity, collaboration, and impact We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home, Our Impact Every month, our platform powers over 1 5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve Behind those numbers are real people growing their companies, connecting with customers, and making their mark and we get to help make that happen Learn more about us on our YouTube Channel or Blog Posts Who You Are: As a Data Analyst at HighLevel, you will be responsible for transforming data into actionable insights that support strategic decisions and operational improvements Youll work across departments to build reports, automate workflows, and uncover trends that drive growth and enhance the customer experience This role requires strong analytical skills, proficiency with tools like Google Sheets and SQL, and the ability to communicate data clearly to both technical and non-technical stakeholders, Data Analysis & Reporting Analyze large datasets to identify trends and provide insights that support business strategy, customer success, and product development, Build and maintain analytics models including cohort analysis, churn prediction, and customer segmentation Conduct deep dives into NPS, CSAT, and CES data and forecast customer behavior and lifetime value (LTV) to inform retention and growth strategies, Tools & Technical Expertise Develop advanced Google Sheets dashboards, reports, and automated workflows using functions and Apps Script, Write and maintain SQL queries to extract and transform data for internal analytics and reporting purposes, Build and maintain visual dashboards in Tableau or other BI tools to communicate KPIs and business metrics effectively, Customer Success Metrics & Impact Analyze customer success metrics (churn, retention, NPS, CES, CSAT) and customer health scores to deliver insights Evaluate onboarding, adoption, and engagement data to support customer experience improvements, Ensure data accuracy, consistency, and best practices for data handling and version control for Customer Success Metrics Expertise Churn/retention rates, Net Promoter Score (NPS), Customer Effort, Collaboration & Communication Work closely with Success, Product, Sales, and Marketing teams to understand data needs and deliver custom analytics solutions, Translate data insights into actionable strategies for Customer Success and cross-functional teams Collaborate closely with CSMs and Customer Care to refine customer health metrics and proactive alerting systems, Process Optimization Identify opportunities for automation and efficiency across data-related processes using tools like Google Sheets and SQL, What Youll Bring Bachelors degree in Business, Economics, Computer Science, or a related field 35 years of experience in a Data Analyst or similar role (SaaS experience preferred) Proficiency in Google Sheets, including advanced formulas and scripting Strong SQL skills and experience with BI tools like Tableau Excellent analytical and problem-solving skills Effective communication skills for both technical and non-technical audiences Strong organizational and time management abilities Experience with collaboration tools like Google Workspace, Slack, and Zoom Ability to work independently and manage multiple projects in a remote, fast-paced environment Understanding of the customer lifecycle?from onboarding and adoption to reactivations, implementations, and migrations, Equal Employment Opportunity Information The company is an Equal Opportunity Employer As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements Providing this information is voluntary and refusal to do so will not affect your application status This data will be kept separate from your application and will not be used in the hiring decision,