WHAT YOULL DO As a Sales Advisor at H&M, you'll play a key role in creating an outstanding customer experience. Youll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, youll contribute to both your own success and the success of the company. You will: Share your fashion and product knowledge to help customers make informed choices. Collaborate with your team to deliver exceptional service at every step of the customer journey. Ensure the sales floor and back of house are well-stocked, organized, and inviting. Support with opening and closing of the store. Represent yourself and the brand positively during all customer interactions. Preferred candidate profile WHO YOU ARE We are looking for people with Experience in customer service within fashion, retail, or similar fields. And people who are Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales. Thriving in collaborative and dynamic environments. Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop. Flexible and action oriented.
WHAT YOULL DO As a Department Manager, youll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, youll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company. You will: Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products. Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels. Manage team planning, scheduling, and ensure seamless opening and closing routines. Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation. Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge. Represent yourself and the brand positively during all customer interactions. Role & responsibilities Preferred candidate profile WHO YOU ARE We are looking for people with Experience in retail management and operations. Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture. Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting. And people who are Strong and confident leaders who inspire, coach, and develop their teams with integrity. Thriving in collaborative, dynamic environments, with a solution-focused mindset. Motivated to create great customers experiences while promoting and selling our products. A keen interest in fashion trends, commerciality, and competitor insights to drive sales. Effective communicators, creative, and curious. Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers.