Helpdesk Executive

About Ajivasan Group:

Ajivasan group comprises of Ajivasan Music Academy, Ajivasan Sound Studio and a Charitable Trust.

Ajivasan Music Academy offers varied Music Appreciation Courses for children, adults and youth. Thoughtfully curated affiliation programs of Ajivasan, works for all the institutions; be it a school, corporate or residential colony.

Ajivasan aims at spreading music education with practical and scientific method which widens Individual's ability to use his/her potential to 100%. Legacy of 85 years; we've been training aspiring artists and helping them understand this art, with scientific and practical training for past 90 years.

Well-trained faculty under the guidance of Suresh Wadkarji, PremVasantji& Padma Wadkarji. Equip young India with scientific and technical knowledge in music which should help in creating brighter, cultural and art sensitive society. Ajivasan Music Academy has 20 branches all over Mumbai.

Ajivasan Sound Studio provides services of live sound setup, audio and video production, streaming services.

Website:www.ajivasangroup.com

Designation: Helpdesk Executive

Job Location:

Santacruz West, Mumbai

• Manage student queries, coordination, app-related concerns, and onboarding support to ensure a seamless student experience.
• Maintain end-to-end MIS, student records, feedback reports, exit call data, fee follow-ups, and collection records using Excel and internal software.
• Drive student retention through regular communication, timely issue resolution, and professional relationship management with students, parents, and teachers.
• Coordinate with branch staff and faculty to ensure smooth day-to-day academy operations and adherence to academic schedules.
• Conduct regular branch visits to monitor class operations, discipline, cleanliness, branding, teacher punctuality, and overall presentation standards.
• Prepare daily/weekly operational reports, highlight observations, and escalate urgent operational or maintenance concerns to management.
• Ensure all branch activities and operational processes comply with company SOPs and quality standards.

Required Skills

• Strong communication, coordination, and interpersonal skills
• Proficiency in MS Excel and MIS reporting
• Customer service and problem-solving abilities
• Strong organizational and multitasking skills
• Attention to detail and operational efficiency

Minimum Qualification: Graduation

Working Days & Hours:

Monday to Saturday: 10AM to 7PM

On the days of the events, the working days & timings will be kept flexible. Also, overtime / working on a Sunday will be compensated in the very next week.

Experience:

Minimum 1 year of relevant experience

Freshers with excellent communication skills can also apply

Salary:

Best as per industry standards

Office work related travel expenses would be reimbursed.

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Application Question(s):

• Are you currently working in a full time job or no at the moment?
• Where do you live in Mumbai?
• Are you willing to travel to Santacruz west from Monday to Saturday and work from 10:00 am to 7:00 pm?
• What is your expected net in hand salary per month?
• What is your notice period?
• If things work out, how soon can you join us?
• What is your current gross and net in hand salary per month?
• Do you have minimum one year experience in a service role?

Work Location: In person