Helpdesk Executive

• Provide first-level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem-solving process
• Follow up with customers, provide feedback, and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation, and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products, and services.
• Attend back to back calls

Education:- Graduate

Exp:- 0-1 yrs

Salary :- As per company Norms

Requirements and skills:-

Proven working experience in providing Help Desk support

Proficiency in Telugu, Hindi and English

Working knowledge of help desk software, databases, and remote control

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Customer service orientation

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person