Posted:2 weeks ago|
Platform:
On-site
Full Time
A Help Desk Executive provides front-line technical support by responding to user queries via phone, email, and chat, diagnosing and troubleshooting hardware and software issues, and escalating complex problems to higher support levels. Key responsibilities include documenting all interactions, following up with users to ensure resolution, collaborating with other IT teams, and contributing to process improvements and training materials. Exceptional customer service, strong problem-solving, and communication skills are essential for this role
A Help Desk Executive qualification typically includes an associate's or bachelor's degree in IT, Computer Science, or a related field, strong communication and interpersonal skills, problem-solving and troubleshooting abilities, and technical knowledge of hardware, software, and networks
Experrience - 2 year
Job Type: Full-time
Pay: ₹20,000.00 - ₹24,000.00 per month
Benefits:
Work Location: In person
OCS Group (India) Pvt Ltd
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