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Manager II - Production Support UST

6.0 - 12.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Manager IT Operations at UST HealthProof, you will lead and manage production support operations to ensure high service quality and customer satisfaction. Your responsibilities will include overseeing a geographically distributed support team responsible for health plan technology solutions. Reporting to the Director of Delivery, you will be tasked with managing SLAs, coordinating change and issue resolution, driving operational efficiency, and delivering continuous improvements aligned with business goals. Key Responsibilities - Ensure operational excellence for customer-facing technology delivery. - Drive resolution of production incidents and conduct root cause analysis. - Generate S...

Posted 5 months ago

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