Responsibilities Participates in design of call monitoring formats and quality standards. Provide training /education to team members on an ongoing basis and educate them on all the activities related to Patient Financial Services. Performs call, and process monitoring and provides trend data to the Manager. Monitor intraday performance of call volume and staffing levels across all queues to ensure ongoing service performance is maintained, identifying, and responding to intervals that require remediation. Uses quality monitoring data to compile and track performance at team and individual level. Coordinates and facilitates call calibration sessions with Manager. Provides actionable data to various internal support groups as needed. Provides feedback to PFS Reps. Conduct organization training needs assessment and identify skills or knowledge gaps that need to be addressed. Skills & Experience Excellent customer service skills. Analytics skills and attention to details. min4+ years of customer-faced experience in international BPO Excellent communication. Strong oral, written, and interpersonal communication skills, sufficient for both internal and. customer- facing communications. Proven ability to effectively manage and organize assigned tasks and workflow.,
Role Description This is a full-time on-site role for an Insurance Follow Up position located in the Mumbai Metropolitan Region. The Insurance Follow Up specialist will be responsible for liaising with insurance companies, tracking claims, and ensuring timely and accurate payment for services rendered. Duties include monitoring accounts, handling discrepancies, and providing customer service support regarding insurance claims and billing processes. Qualifications \n Knowledge of Insurance and Insurance Brokerage practices Finance-related skills and understanding of billing procedures Strong Communication and Customer Service skills Attention to detail and problem-solving abilities Ability to work independently and within a team Experience in the healthcare industry is a plus Bachelor's degree in Finance, Business Administration, or related field
Company Description Health Prime is a leading provider of revenue cycle management solutions for physician groups, combining deep expertise, dedicated client service, proprietary technology, and a scalable delivery model to streamline coding and billing, optimize workflows, and accelerate reimbursements. Our solutions help thousands of physicians nationwide maximize revenue efficiently, allowing them to focus on delivering quality patient care. We specialize in precision coding and compliance, ensuring claims are accurate and submitted correctly the first time. Advanced technology minimizes manual tasks, reduces errors, and eliminates processing delays, providing real-time visibility into key financial metrics to enhance revenue cycle and operational efficiency. Role Description This is a full-time on-site role for an Accounts Receivable Caller, located in Puducherry, India. The Accounts Receivable Caller will be responsible for managing patient accounts, contacting insurance companies and patients to follow up on unpaid claims, and resolving any discrepancies. The role involves accurate data entry, research, and ensuring timely reimbursements. The ideal candidate will maintain effective communication with different stakeholders and prioritize tasks to fulfill various accounts receivable functions efficiently. Qualifications Strong communication and interpersonal skills Accuracy and attention to detail Data entry and management skills Knowledge of medical billing and coding Problem-solving and analytical skills Ability to work independently and efficiently Experience with revenue cycle management is a plus Bachelor's degree in finance, accounting, or related field preferred