Head of Systems and Processes

1. Departmental Process Implementation & Governance
• Deploy and maintain standard operating procedures (SOPs) and work instructions for the department.• Ensure alignment with: o Quality Management System (QMS)o Engineering / project execution procedureso Client-specific requirements and deployment of the same into team• Monitor process compliance in day to day execution and flag deviations.• Support change management for updates to processes or workflows.2. Audit & Compliance Support (Department Level)• Support internal, client, and certification audits by: o Ensuring departmental documentation is complete and currento Coordinating audit data and evidenceo Supporting interviews and walkthroughs• Track departmental audit actions, non conformities, and closures.• Promote audit readiness and compliance awareness within the team.3. Process Performance & Continuous Improvement• Monitor process effectiveness and KPIs (cycle time, rework, compliance).• Support root cause analysis (RCA) for deviations or repeat issues.• Identify improvement opportunities related to: o Engineering workflowso System usageo Interfaces with other departments• Support Lean, standardization, and digitization initiatives.4. Training & Awareness• Support onboarding and periodic training on: o Department processeso Systems and toolso Client compliance expectations• Act as a go to person for process and system queries within the department.