Hathority - AI.Data.Cloud

As a Salesforce Support Specialist at our company located in Hyderabad, you will play a crucial role in providing support and maintenance for our Salesforce systems. Your expertise in SFDC core, Apex, Flows, and Field Service Lightning (FSL) will be instrumental in ensuring smooth operations and system integration. Your key responsibilities will include troubleshooting and resolving Salesforce-related issues, collaborating with different teams to guarantee seamless Salesforce system operation, and creating and managing Salesforce workflows, Apex triggers, and process automations. Additionally, you will be involved in assisting with the development and improvement of Salesforce functionalities. To excel in this role, you must possess proficiency in Salesforce (SFDC Core) with hands-on experience in Apex and Flows, as well as familiarity with Field Service Lightning (FSL). Experience with tools such as Formstack, sDocs, Youreka, and Community Portals will be advantageous. Your strong troubleshooting skills and in-depth knowledge of Salesforce administration and support will be essential for success in this position. This role involves working in rotational shifts and requires you to be present in the office. If you are passionate about Salesforce systems, enjoy problem-solving, and have a strong technical background in Salesforce support, we encourage you to apply and be part of our dynamic team. (ref:hirist.tech),

Hathority is a System Integrator and an award-winning Boomi Premier Platinum implementation partner, with hundreds of successful projects and staffing engagements. Since 2015, Hathority has been certified to help customers leverage the full Boomi stack, including services like Integration/Automation, API Management, Flow, and Master Data Management. We have a strong presence in the US, Canada, Mexico, and India and hold over 250 Boomi certifications. Our commitment to quality deliverables and customer satisfaction has enabled us to help hundreds of customers achieve their digital transformation goals with solutions spanning NetSuite, UKG, Azure, AWS, SAP, Oracle, Salesforce, HRIS, and ERP practices. We're Hiring : NetSuite Client Operations Specialist - Rental Business. Location: Hyderabad WFO. Experience: 5+ years | ERP: NetSuite. We are seeking an experienced Senior Developer with hands-on NetSuite expertise to support end-to-end rental and service operations. This role requires direct interaction with clients and internal teams, focusing on seamless coordination, asset tracking, and billing through the NetSuite ERP platform. Key Responsibilities: - Serve as the primary liaison for client interactions via inbound and outbound calls and emails. - Coordinate service requests using NetSuite workflows and modules. - Address customer queries, escalations, and follow-ups with professionalism and urgency. - Execute the full Order-to-Cash (O2C) lifecycle for service orders within NetSuite. - Validate item availability, pricing structures, tax groups, and rental terms through NetSuite. - Ensure invoicing is aligned with delivery schedules and service milestones. - Monitor order status, schedule changes, cancellations, and billing adjustments. - Collaborate with logistics, finance, and service teams to drive operational accuracy. - Maintain comprehensive service documentation and update customer records in NetSuite. - Contribute to ongoing process improvements and service performance reporting. Fixed Asset Management (FAM) Via NetSuite: - Configure and maintain rental asset records in NetSuite (asset types, locations, usage categories). - Support asset tagging, return tracking, and maintenance logging through the FAM module. - Ensure billing configurations and asset lifecycle status are accurate within the ERP. Required Skills & Qualifications: - 5+ years of experience in client operations, customer service, or service delivery. - At least 4 years of hands-on experience with NetSuite, especially in Sales Orders, O2C workflows, Invoicing, and Fixed Asset Management. - Strong understanding of service-based operations and billing logic. - Excellent communication, multitasking, and problem-solving skills. - Ability to manage priorities in a fast-paced, client-driven environment. - Prior experience in asset-heavy industries. Preferred Tools & Competencies: - NetSuite ERP: Advanced user, with exposure to SuiteBilling, FAM, and CRM modules. - Familiarity with ticketing tools or customer service platforms (e.g., Zendesk, Freshdesk). - Intermediate Excel/Google Sheets skills for tracking and reporting.,

As a Salesforce Support Specialist at our company in Hyderabad, you will play a crucial role in ensuring the smooth functioning of our Salesforce systems. Your proficiency in SFDC core, Apex, Flows, and Field Service Lightning (FSL) will be key assets to our team. Your responsibilities will include providing day-to-day support and maintenance for Salesforce systems, troubleshooting and resolving any related issues, and collaborating with various teams to guarantee seamless integration and operation of Salesforce systems. Additionally, you will be tasked with creating and managing Salesforce workflows, Apex triggers, and process automations, as well as assisting in the development and enhancement of Salesforce functionalities. To excel in this role, you must have a strong technical background with proficiency in Salesforce (SFDC Core), hands-on experience in Apex and Flows, and familiarity with tools such as Formstack, sDocs, Youreka, and Community Portals. Your excellent troubleshooting skills, combined with a deep knowledge of Salesforce administration and support, will be critical to your success. This position will require you to work in rotational shifts and be based in the office. If you are a dedicated professional with a passion for Salesforce and a proven track record in Salesforce support and administration, we would love to have you on our team.,