Company Description Gupta Prime Resorts (GPR) embodies traditional hotel values while catering to modern-day business and leisure travelers. Client satisfaction is paramount, and the company invests profits into continuous improvements of their hotels to exceed guest expectations. With properties including Grand Xenia and Paradizzo Resort, GPR maintains high standards of cleanliness, comfort, and guest experience. The company also emphasizes the training and welfare of its management and staff. Role Description GRE is often the guest’s first point of contact. She must provide excellent service at all times by ensuring promptness, courtesy and warmth. To welcome all guest and assist them during check in and escort them to their room. Detailed Job Description ● To welcome guests warmly and courteously to the Hotel ● To greet all guests on arrival as per standards instructed ● To meet all the guest at the time of departure and take their reviews ● To attend all incoming calls immediately ● To ensure helpfulness to any caller requiring attention ● To provide special attention to callers on ‘hold’ ● To use the caller’s name whenever possible ● To handle incoming STD calls on faster priority ● To maintain accurate time records for all STD calls ● To ensure proper use and maintenance of equipment installed ● To remain constantly updated with information on all group Hotels so as to be able to provide maximum assistance to the caller ● To attend all telephonic complaints in time ● To keep the work area and lobby clean at all times ● To assist in providing proper information necessary to make various periodic statements and to assist actually in making the statements ● To operate various systems/ equipment located at the reception desk ● To handle all guests without prejudice or bias ● To receive all couriers/ post etc and ensure that they are correctly delivered to the concerned person. ● To follow the house rules and policies laid down by the management ● To adhere to strict grooming and hygiene standards Qualifications Strong Guest Relations and Customer Service skills Excellent Communication and Sales skills Experience in Receptionist Duties Ability to handle guest complaints and requests professionally Strong organizational and multitasking skills Bachelor's degree in Hospitality Management or related field preferred Previous experience in hospitality or customer service is a plus
Company Description Gupta Prime Resorts (GPR) combines traditional hospitality values with modern amenities to meet the needs of business and leisure travelers. The company is committed to client satisfaction, staff wellbeing, and professional development. GPR operates several properties, including Grand Xenia, Hotel Signature Ajmer, Hotel White Ring Jaipur, Bodhi Retreat Farmstay in Pushkar in Rajasthan, India, each with its unique charm. All properties prioritize guest comfort, cleanliness, and exceptional experiences. The company reinvests annually to enhance the quality and facilities of its hotels. Role Description To ensure the service of food and beverage to the guest with appropriate courtesy and efficiency This is a full-time, on-site Steward role located in Ajmer. The Steward will be responsible for providing excellent customer service, assisting with food and beverage service, ensuring cleanliness and compliance with hygiene standards, and supporting the overall dining experience. They will also take part in team training and adhere to operational protocols to maintain a high-quality guest experience. Key Responsibilities: ● To develop restaurant sales by setting high standards of service ● To ensure complete preparation of restaurant/ room service mise-end-place before the area opens for operation ● To take the guest order correctly and with appropriate courtesy ● To ensure accuracy by repeating the order ● To assist the guest in choosing the best items on the menu, thereby increasing sales, by up selling and suggestive selling ● To punch guest bill and ensure their proper processing by presenting them to guests and encasing the same ● To handle all guests without bias or prejudice ● To assist the captain in preparing the general stores requisition ● To carry out any duties assigned by the Captain/ Manager ● To follow the house rules and policies laid down by the management ● To adhere to strict grooming and hygiene standards ● To consciously and continuously strive to better his/ her skills and increase his/ her knowledge Qualifications Customer Service and Communication skills to effectively interact with guests and team members. Excellent oral and written communication skills. Able to stand or walk for an extended period of time. Proficiency in Food & Beverage service, including serving, preparation, and presentation. Experience with Training and mentoring team members when needed. Knowledge of Food Service standards, cleanliness, and hygiene practices in a hospitality setting. Positive attitude, attention to detail, and the ability to work in a team environment. Flexibility to work in shifts and handle a fast-paced work environment. Previous experience in hospitality or food service is advantageous.
Role Overview: You will be responsible for ensuring the service of food and beverage to the guests with appropriate courtesy and efficiency in a full-time, on-site Steward role located in Ajmer. Your main duties will include providing excellent customer service, assisting with food and beverage service, ensuring cleanliness and compliance with hygiene standards, and supporting the overall dining experience. Additionally, you will participate in team training and adhere to operational protocols to maintain a high-quality guest experience. Key Responsibilities: - Develop restaurant sales by setting high standards of service - Ensure complete preparation of restaurant/room service mise-en-place before the area opens for operation - Take guest orders correctly and with appropriate courtesy - Ensure order accuracy by repeating the order - Assist guests in choosing the best items on the menu, increasing sales through up-selling and suggestive selling - Punch guest bills and ensure their proper processing by presenting them to guests and encasing the same - Handle all guests without bias or prejudice - Assist the captain in preparing the general stores requisition - Carry out any duties assigned by the Captain/Manager - Follow the house rules and policies laid down by the management - Adhere to strict grooming and hygiene standards - Continuously strive to improve skills and increase knowledge Qualifications: - Customer Service and Communication skills to effectively interact with guests and team members - Excellent oral and written communication skills - Ability to stand or walk for an extended period of time - Proficiency in Food & Beverage service, including serving, preparation, and presentation - Experience with Training and mentoring team members when needed - Knowledge of Food Service standards, cleanliness, and hygiene practices in a hospitality setting - Positive attitude, attention to detail, and ability to work in a team environment - Flexibility to work in shifts and handle a fast-paced work environment - Previous experience in hospitality or food service is advantageous,