Role & Responsibilities: Conduct daily milk testing (Fat %, SNF, density, temperature, adulteration checks) as per SOP Maintain quality testing logs and ensure all reports are documented accurately Assist in setting up and improving Standard Operating Procedures (SOPs) for milk processing, filtration, and bottling Coordinate with the internal team for product quality control , hygiene checks, and compliance Handle daily customer follow-ups via WhatsApp and phone calls Convert new social media leads into regular milk subscribers Collect customer feedback for continuous quality improvement Work closely with the founder to improve production, service delivery, and overall customer satisfaction Preferred Candidate Profile: Diploma or B.Tech in Dairy Technology / Food Technology (Freshers preferred) Strong interest in milk quality testing , process management, and customer interaction Basic computer skills must be comfortable using WhatsApp Business, Google Sheets, Excel Hardworking, honest, and ready to work on-ground with commitment Preferably male candidate , age between 18–28 years, who can handle field-level tasks and lab testing Should be open to learning all aspects of dairy business – from lab to customer care