GuitarBro

About GuitarBro GuitarBro is a patented guitar learning tool that saves 3 months and helps you learn to play any song in just 30 days. More than 20,000 students have benefited from this unique method of learning. Founded by Shubham Bansal, an IIT Bombay alum and professional musician with 30 years of experience. Compensation Depending on experience, our range is INR 10K to INR 15K per month + Incentives About the Role As a customer experience specialist, you will be responsible for : Managing learner community (content schedule, engagement, campaigns) Decreasing RTO/Refund/Postorder Queries/Cancellation Managing queries on whatsapp, Instagram channels, and ad comments Influencer partnerships Must Have 2-3 years of experience in sales in a consumer-facing industry Proven track record of achieving sales targets Strong communication and interpersonal skills Excellent negotiation and closing skills Working laptop, high-speed internet connection, and an Android phone Good to have Experience in the ed-tech industry Experience with CRM tools such as Salesforce, LeadSquare Bonus Points Passion for music Experience with cold calling and email outreach Experience with social selling What would success look like for you Success in this role would also mean building and maintaining strong relationships with clients and providing excellent customer service and support throughout. Culture Fitment Founder Mindset Can you take extreme ownership? Can you innovate with limited resources? Can you hustle hard? Can you own up to others’ mistakes? Yes, Other Mistakes! Interview Process Round 1: Filtering Round: Writing Assignment Duration: 1 hour Interview Panel: Shubham (Founder/CEO) Round 2: General HR Round Duration: 1 hour Interview Panel: Siddharth Songara (Management Trainee - Operations) & and Shubham Rana (Management Trainee - Marketing) Round 3: Case Studies and Sales Deep Dive Duration: 1 hour Interview Panel: Shubham (Founder/CEO) Round 4: Culture Fitment Duration: 1 hour Interview Panel: Shubham (Founder/CEO)