About the job:
Job Title:
Department:
Location:
Employment Type:
Compensation
Salary:
2,00,000 4,00,000 per annum
Job Summary
We are looking for a courteous and service-oriented Guest Relations Officer to enhance patient and visitor experience at our healthcare facility in Chennai Gowrivakkam. The role involves patient interaction, coordination, and service excellence to ensure a smooth and positive hospital experience.
Key Responsibilities
- Greet patients and visitors and assist them with registration, appointments, and general inquiries.
- Act as the primary point of contact for patient guidance and support throughout their visit.
- Coordinate with doctors, nursing staff, and administrative departments to ensure timely patient services.
- Handle patient feedback, queries, and complaints professionally and escalate when required.
- Ensure high standards of hospitality, service quality, and patient satisfaction.
- Support admission, discharge, and billing coordination processes as needed.
- Maintain accurate records related to patient interactions and service requests.
- Adhere to hospital policies, service protocols, and confidentiality standards.
Qualifications & Experience
Education:
Graduate in any discipline (preferred).Experience:
Minimum 2 years
of experience as a Guest Relations Officer or in a similar patient-facing role in a reputed hospital.
Skills & Competencies
- Excellent verbal and written communication skills.
- Strong customer service and patient-handling abilities.
- Professional appearance and positive attitude.
- Ability to handle sensitive situations with empathy and discretion.
- Proficiency in basic computer applications and hospital systems.
Compensation
Salary:
2,00,000 4,00,000 per annum (based on experience and performance).
Who can apply:
Only those candidates can apply who:
- have minimum 2 years of experience
Salary:
Competitive salary
Experience:
2 year(s)
Deadline:
2035-01-01 00:00:00
