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Guest Relation Associate

Clarks Exotica Convention Resorts & Spa

0 - 1 years

2 - 3 Lacs

Bengaluru

Posted:23 hours ago| Platform:

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Skills Required

Communication Skills Multi-tasking & Organizational Skills Problem-Solving & Complaint Handling Professionalism & Grooming Interpersonal Skills & Empathy

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Job Type

Full Time

Job Description

Role & responsibilities Welcome and greet all guests warmly on arrival. Handle check-in and check-out processes efficiently. Assist guests with queries, special requests, and concierge services. Manage guest complaints professionally, ensuring quick resolution and guest satisfaction. Coordinate with housekeeping, F&B, and other departments for smooth service delivery. Maintain updated records of guest preferences and feedback. Ensure the lobby, reception area, and guest interaction zones reflect high standards. Handle telephonic and email communication with guests as required. Promote hotel facilities, services, and offers. Assist in VIP guest handling and special event arrangements.

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