Role & responsibilities 1.As a Technical Support Specialist, you will be responsible for providing exceptional customer support by troubleshooting and resolving technical issues related to our products or services. 2. Monitoring service / traffic regularly for better performance. 3. Provide support to internal / external customers while adhering to the set SLA parameters. 4. Facilitate calls with customers to explain / resolve / address the issues related to the technical support team. 5. Perform initial troubleshooting, do analysis, test service flow to resolve customer's concern. 6. Collaborate and coordinate with backend teams to identify / resolve customer issues. 7. Responding to customers through various communication channels Emails, calls etc. 8. Share periodic updates and report to management. 9. Maintain regular trackers and publish reports to all stakeholders everyday. 10. Ensure a positive customer experience by delivering high-quality, customer-focused support. Preferred candidate profile 1. Strong communication skills, both verbal and written. 2. Technical proficiency in troubleshooting software and networking problems. 3. Excellent problem-solving and multitasking skills. 4. Customer-centric approach with a focus on delivering exceptional service. 5. Understanding and experience in Postman API, post/get methods or other tools is a plus. 6. Preferred Qualification: BTech, BCA, MCA, must be from IT industry. Perks and Benefits - Excellent Working Environment, Work with Fun, Rewards and Recognitions, Annual Appraisals, Medical Benefits, etc.
Job Description ABOUT THE COMPANY - Growtele is a leading provider of SMS service in India. The company offers easy-to-integrate SMS, Voice, and WhatsApp APIs, next-generation business messaging, and end-to-end phone number management. With advanced customer engagement technology and messaging enablement, Growtele supports business growth. Enterprise Sales Manager The ideal candidate will drive revenue growth through new customer acquisition and expand relationships within existing large enterprise accounts. You will be responsible for leading the sales strategy, building strong client relationships, and delivering customized cloud solutions to meet clients business needs. Location - Sector 62 Noida Females Preferred Key Responsibilities: 3+ years of experience in enterprise sales with a focus on cloud services or technology solutions. New Business Development: Identify and pursue new opportunities for cloud service sales in assigned regions or sectors. Prospect and qualify leads to grow the customer base. Account Management : Manage and grow relationships with existing enterprise clients, acting as a trusted advisor to enhance customer retention and account expansion. Customized Cloud Solutions : Understand client needs, collaborate with technical teams to develop tailored cloud solutions, and deliver compelling value propositions that align with business goals. Sales Strategy & Execution : Develop and implement strategic sales plans to drive cloud adoption and ensure long-term growth within large enterprise accounts. Sales Cycle Management: Oversee the entire sales process, from lead generation and product demonstrations to contract negotiation and closing deals. Revenue & Growth Goals: Achieve and exceed sales quotas by effectively managing the sales pipeline, providing accurate forecasts, and closing large, complex deals. Client Advocacy : Serve as the primary point of contact for clients, resolving issues promptly and ensuring customer satisfaction to foster long-term relationships. Market Insights: Stay updated on cloud technology trends and competitor activities to strategically position solutions and maintain a competitive edge. Perks and Benefits: Excellent working environment. Extra fun activities. Additional perks and benefits, etc.