Grievances Officer

Job Description
Job Role: Grievance Redressal Officer
Mode: Work from Office
Shift: Rotational Swift

Responsibility
* Complaint Handling: Resolve customer complaints quickly and efficiently to ensure satisfaction.
Investigation and Analysis: Investigate grievances, identify root causes, and assess impact.
* Communication: Act as the liaison between customers and the company, providing timely updates.* Escalation Management: Handle escalated complaints, ensuring prompt and effective resolution.
* Compliance and Regulation: Ensure grievance processes adhere to legal and regulatory standards* Reporting and Documentation: Maintain records and generate reports on complaint trends and resolutions.
* Continuous Improvement: Identify recurring issues and recommend process improvements.* Customer Relationship Management: Build and maintain strong, positive customer relationships through empathy and professionalism.
* Stakeholder Communication: Facilitate communication between internal teams, regulatory agencies, and customers to ensure transparency and timely responses to complaints.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

• Food provided
• Health insurance
• Life insurance
• Paid time off