Hiring For Complaints Manager Mindgate Solutions

8.0 - 12.0 years

3 - 5 Lacs

navi mumbai

Work from Office

Hi , Please find below mentioned JD for Role- Job Description. Complaints Manager will be responsible for managing a 20 members team. Will be handling entire Grievance Department for UPI complaints raised through CRM-CMS, Email complaints, Social Media Complaints , App Complaints , NPCI portal complaints , Management complaints. Plan to adhere TAT for resolving customer complaints. RCA on all complaints to reduce the overall incoming complaints. Monitor Quality of responses. Needs to interact with clients on daily basis. Understand clients requirement and close as per the deadline set by the banker. Good leadership qualities. Responsibilities. 1. Manage team on daily BAU without any deviatio...

Posted 2 hours ago

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