Escalation Specialist ( Grievance Agent ) Arowlogiq Infotech

2.0 - 5.0 years

5 - 6 Lacs

bengaluru

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Job Summary: We are looking for a skilled and experienced Escalation Specialist to join our Grievance team. The Escalation Specialist will handle complex customer issues that require additional attention and resolution, ensuring that customer concerns are addressed quickly and effectively. You will be a key part of our Grievance operations, working to enhance customer satisfaction and improve service delivery by resolving escalated cases. Key Responsibilities: Handle Escalated Cases: Take ownership of complex customer inquiries, complaints, and issues that have been escalated beyond the first-line support team. Act as the primary point of contact for these cases. Investigate and Resolve Issu...

Posted 1 month ago

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Escalation Specialist ( Grievance Agent ) Arowlogiq Infotech

2.0 - 5.0 years

5 - 6 Lacs

Bengaluru

Work from Office

Posted 4 months ago

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