Graduate Engineering Trainee - Documentation Process

As a Documentation Process - Back office at unifyCX, you will play a crucial role in ensuring efficient and exceptional customer experiences by handling various documentation tasks. Your primary responsibilities will include reviewing documents sent by customers, categorizing them based on ongoing issues or cases, indexing them accordingly, and sending them to attorneys or concerned departments if necessary. In cases where documents do not belong to any ongoing case, you will be responsible for opening a legal case on behalf of the customer, ensuring compliance with legal disclaimers and indexing the documents appropriately. To excel in this role, you should possess a BE, BCA, BSc Computers, or B.Com with computers degree along with strong multitasking and typing skills. A basic understanding of legal concepts would be advantageous, along with knowledge of keyboard shortcuts and efficient computer usage. Excellent written communication skills and a proactive approach towards learning, innovation, and challenges are essential for success in this position. Key responsibilities will include adhering to communication protocols, escalation protocols, quality standards, and processing guidelines. You will be required to follow instructions from managers, report daily activities, actively participate in training programs, and maintain professionalism and work ethics at all times. Career progression opportunities from Junior Analyst to Team Lead are available for those looking to advance in their careers within the organization. The work environment at unifyCX is dynamic and supportive, with 9-hour shifts that rotate monthly. You will work as part of a collaborative team that values innovation, continuous improvement, and knowledge sharing. By joining our team, you will have the opportunity to make a real impact, work with cutting-edge technology, and be supported in your professional growth. If you are passionate about technology, dedicated to providing excellent customer service, and thrive in a fast-paced environment, we invite you to join us as a Documentation Analyst at unifyCX.,