Graduate Engineering Trainee - Documentation Process

As a Documentation Process - Back Office at unifyCX, you will play a crucial role in ensuring efficient and exceptional customer experiences by handling document-related tasks. Your primary responsibilities include reviewing documents from customers, categorizing them based on ongoing issues or cases, indexing them appropriately, and sending them to attorneys or relevant departments. In cases where documents do not belong to any ongoing matter, you will be responsible for opening legal cases on behalf of the customer, ensuring compliance with legal disclaimers and indexing the documents accordingly. To excel in this role, you are required to possess a BE, BCA, BSc Computers, or B.Com with computer education background. Strong multitasking and typing skills, along with a basic understanding of legal concepts, are advantageous. Proficiency in using keyboard shortcuts, efficient computer usage, and excellent written communication skills are essential. Your willingness to learn, innovate, and proactively tackle challenges will be key to your success. Key Responsibilities: - Review and categorize customer documents based on ongoing issues or cases. - Index documents to existing cases or create new cases and forward them to attorneys. - Maintain active presence during working hours and handle tasks effectively within the shift. - Adhere to communication protocols, escalation procedures, quality standards, and processing guidelines. - Follow instructions from managers and report daily activities accurately. - Participate in knowledge sharing and training programs to enhance skills and domain knowledge. - Demonstrate professionalism, work ethics, punctuality, and steady attendance. - Ensure productivity targets are met consistently. Career Progression: This role offers a clear career advancement path from Junior Analyst to Analyst, Senior Analyst, and Team Lead positions. Work Environment: - Work 9-hour shifts with rotational changes every month. - Shift timings vary between 17:30 pm to 2:30 am and 18:30 pm to 3:30 am. - Collaborate with a dynamic team in a supportive, growth-oriented environment. - Benefit from a supportive culture that values collaboration, innovation, and continuous improvement. - Stay updated with the latest technology trends and product updates to provide excellent support. Why Join Us - Contribute to impactful work by assisting customers in solving technical problems. - Work in an innovative environment with cutting-edge technology and forward-thinking approaches. - Join a supportive team that values your contributions and supports your professional growth. If you are passionate about technology, possess strong attention to detail, and enjoy assisting others, we invite you to join us as a Documentation Analyst at unifyCX.,