Job Summary: The Customer Support & Success Executive plays a pivotal role in ensuring a seamless and positive experience for customers. This role combines customer support with customer success initiatives to drive customer satisfaction, retention, and overall success, along with generating new customers for the company. The associate is responsible for addressing customer inquiries, solving problems, providing guidance, and ensuring customers achieve their desired outcomes while using the company's products or services. 1. Key Responsibilities: Handle customer inquiries via phone, email, chat, or other communication channels, providing accurate and timely information. Troubleshoot and resolve issues : Help customers resolve technical or non-technical issues with products or services. Document customer interactions in CRM systems to ensure all inquiries and resolutions are tracked and managed. Escalate complex issues : When necessary, escalate unresolved issues to higher-level teams or specialists. Provide product or service guidance : Assist customers in understanding how to use the product or service effectively. Generate new customers from prospects, with business promotion about companies products and services. 2. Customer Success: Proactively manage customer relationships , ensuring they are receiving maximum value from the product/service. Monitor customer health using metrics such as product usage, satisfaction scores, or retention rates to identify customers who may need additional support. Onboard new customers : Guide new customers through product onboarding, helping them understand key features and how they can achieve their goals. Create and maintain customer success plans : Understand customer needs and tailor strategies to ensure ongoing satisfaction and success. Conduct regular check-ins with customers to ensure they are achieving their business goals and using the product effectively. Collect feedback from customers to identify potential improvements in products, services, or processes. 3. Upselling & Cross-selling: Identify opportunities to upsell or cross-sell additional features or services to existing customers based on their usage and needs. 4. Issue Resolution and Escalation Management: Manage escalations by ensuring customer concerns are dealt with quickly and professionally. Collaborate with product teams to identify root causes of recurring issues and work on long-term solutions. 6. Reporting & Data Analysis: Regularly analyze customer feedback, support tickets, and success metrics to track trends, identify areas for improvement, and measure customer satisfaction. Provide regular customer insights to the product and sales teams, helping to inform future product development and customer success strategies. 7. Collaboration & Communication: Work closely with the sales , product , and technical teams to ensure a unified approach to customer service and satisfaction. Collaborate with marketing to share customer testimonials, case studies, and success stories that highlight the value of the company’s products/services. Act as the voice of the customer within the organization to advocate for their needs and feedback. Required Skills & Qualifications: Experience : 2–4 years of experience in customer support, success, or account management, preferably in a SaaS (Software-as-a-Service) or tech-related environment. Communication Skills : Exceptional verbal and written communication skills to engage with customers professionally and clearly. Problem-Solving : Ability to troubleshoot issues and resolve customer problems with a positive and solution-oriented approach. Customer-Centric Mindset : Passion for delivering outstanding customer service and ensuring long-term customer success. Technical Proficiency : Experience with customer support software (e.g., Zendesk, Freshdesk, Intercom) and CRM platforms (e.g., Salesforce, HubSpot). Time Management & Multitasking : Ability to handle multiple customer requests simultaneously while maintaining high-quality service. Empathy & Patience : Ability to listen to customers’ needs, understand their concerns, and remain calm and professional under pressure. Job Type: Full-time Pay: ₹302,371.66 - ₹475,650.00 per year Benefits: Cell phone reimbursement Commuter assistance Paid time off Schedule: Day shift Evening shift Supplemental Pay: Yearly bonus Work Location: In person
Job Summary: The Executive Assistant and Secretary to the Managing Director plays a crucial role in providing high-level administrative support to the Managing Director (MD). This individual is responsible for managing daily schedules, facilitating communication, organizing meetings, handling confidential information, and ensuring the smooth running of the MD’s office. They serve as a key point of contact for internal and external stakeholders, ensuring effective interaction and timely execution of the MD's objectives. 1. Calendar & Schedule Management 2. Communication & Correspondence 3. Meeting & Event Coordination 4. Administrative Support 5. Travel Management 6. Office Management 7. Liaison & Relationship Management 8. Confidentiality & Professionalism Personal Attributes: Proactive : Ability to anticipate the MD’s needs and act on them without requiring constant direction. Adaptability : Flexible and willing to adjust to changing priorities or business demands. Professionalism : Presents themselves with high standards of professional behavior and appearance. Occasional travel may be required, depending on the MD’s business needs. Job Type: Full-time Pay: ₹18,500.00 - ₹35,000.00 per month Benefits: Commuter assistance Internet reimbursement Paid time off Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person
Job Summary: We are seeking a detail-oriented and experienced Export Documentation Assistant to join our export/logistics team. The ideal candidate will be responsible for preparing and managing all export-related documentation, ensuring compliance with international trade regulations, and coordinating with various internal and external stakeholders to facilitate smooth and timely shipments. Key Responsibilities: Prepare and manage all documentation required for export shipments, including: Bill of Lading (BL) Export Declarations Coordinate with shipping lines, freight forwarders, CHA (Customs House Agents), and transporters for smooth movement of goods. Ensure compliance with international trade laws, INCOTERMS, and country-specific requirements. Communicate with internal departments like production, sales, and accounts to align shipping schedules. Track and report shipment status, delays, and exceptions to relevant stakeholders. Key Requirements: Bachelor’s degree in Commerce, Business, or International Trade (Diploma in Export/Import Management is a plus). 0–2 years of experience in export documentation, preferably in a Freight Forwarding Company Strong knowledge of export documentation procedures and international shipping terms (INCOTERMS). Familiarity with customs processes, logistics coordination, and LC handling. Excellent communication and coordination skills. Attention to detail and ability to work under pressure. Proficiency in MS Office (Excel, Word) and working knowledge of ERP systems. Preferred Attributes: Experience in handling shipments to the LATAM, USA, Europe, Middle East, or Africa. Working knowledge of online portals like DGFT, ICEGATE, and shipping line websites. Strong problem-solving and organizational skills. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Leave encashment Work Location: In person
Job Summary Import Documentation & Customer Service Executive - Freight Forwarding Candidate should have a minimum of 1 year work experience in a freight forwarding company, and knowledge in handling Import Freight forwarding documentation work, along with customer service related to updating importers/exporters/agents about the status of their import/export shipments via email. Candidate would also be required to have good communication skills for coordination with shipping lines/CHA's/Agents and possess knowledge of import custom clearance. Responsibilities and Duties Import Documentation & Customer Service Executive - Freight Forwarding Filing IGM with Carriers & Customs Checking documents including Bill of Ladings Nominating CFS for import containers Updating agents/Consignees/CHA for the status of the shipments Handling Custom clearance procedures & coordination Handling loading with transporters Self Correspondence Good English written & oral communication skills Required Experience, Skills and Qualifications Minimum 1 year experience working in a freight forwarding organisation as import documentation & customer service executive. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Commuter assistance Work Location: In person