GoZen builds world-class B2B software-as-a-service solutions, rated 4.8/5 on Glassdoor by current and former employees with 100% recommendation rate to a friend. We are now hiring for the role of a Customer Support Executive. We’re looking for a Customer Support Executive who can provide excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for providing exceptional customer service, we want to hear from you! Duties: Maintain excellent customer satisfaction and review support tickets for appropriate resolution Provide customer support through phone and chat Work with other departments to resolve customer issues in a timely manner Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate documentation and records of customer interactions Maintain appropriate files regarding each customer interaction Proactively gather and utilise customer feedback and suggestions Review customer satisfaction reports to ensure customers are satisfied with the support they receive Contribute to the development of future customer support processes Communicate effectively with peers and managers Communicate to customers during outbound phone calls Verifies customer requests are accurate and consistent Responsibilities: Answer inbound customer calls Handle renewals and cancellations Provide account information and status Provide workflow assistance Manage all customer issues and requests Develop and improve customer experience Work with IT and Finance teams to resolve customer issues
You will be working as a Cold Email Outreach Specialist at Gozen.io, a company that specializes in building world-class B2B software-as-a-service solutions. Our company has been highly rated by current and former employees with a 4.8/5 rating on Glassdoor and a 100% recommendation rate to a friend. As a Full-Stack Developer, your primary responsibility will be to lead our cold email initiatives to ensure high deliverability, engagement, and conversion rates. Join our small yet ambitious team and design and execute email campaigns that effectively generate leads and drive business growth. Your responsibilities will include developing and implementing comprehensive cold email outreach strategies aligned with company objectives, creating, managing, and optimizing cold email campaigns, conducting market research to identify target audiences, writing compelling email copy, monitoring and analyzing campaign performance metrics, addressing email deliverability issues, utilizing email outreach platforms and CRM systems, testing and refining email templates, ensuring compliance with email marketing regulations, collaborating with sales and marketing teams, and staying updated with the latest trends in email marketing and cold outreach. In addition to the primary responsibilities, you will also develop and oversee a cold email outreach plan, manage email lists and databases, provide training to team members on best practices, and experiment with new tools and techniques to enhance cold email performance and efficiency. To qualify for this role, you should have proven experience as a Cold Email Outreach Specialist or similar role in a B2B setting, expertise in using popular email outreach platforms, knowledge of email deliverability best practices, understanding of email marketing regulations, excellent copywriting and communication skills, and an analytical mindset to interpret data and make data-driven decisions.,
Inside Sales Executive (US and Canada Markets - Outbound Focus) Job Summary: We are seeking a highly motivated and results-oriented Inside Sales Executive to aggressively generate new business opportunities within the US market through primarily outbound sales activities. The ideal candidate will possess a hunter mentality, with a proven track record of success in cold calling and proactively building relationships with potential customers over the phone and through virtual meetings. Responsibilities: Proactively source new sales opportunities within the US market through aggressive outbound cold calls and targeted email campaigns. Conduct thorough research to identify key decision-makers and generate strong interest in our solutions. Develop and maintain a robust sales pipeline, accurately reflecting the stage of each prospect in the purchasing process. Utilize virtual meeting tools to conduct engaging online demos and build rapport with potential customers. Understand customer needs and challenges to effectively present tailored solutions and compelling value propositions. Maintain and expand your database of prospects within the assigned territory using our CRM systems. Achieve and consistently exceed monthly and quarterly sales quotas through proactive outbound efforts. Collaborate with sales and marketing teams to optimize outbound sales strategies and ensure brand consistency. Stay up-to-date on industry trends, market activities, and competitors to enhance your outbound sales approach. Requirements: Extensive and demonstrable inside sales experience, with a primary focus on outbound cold calling into the US market. Consistent track record of exceeding sales quotas through outbound activities. Exceptional phone presence and proven experience making a high volume of outbound calls daily. Excellent verbal and written communication skills, with the ability to articulate a clear and compelling value proposition tailored to outbound prospects. Excellent negotiation, consultative sales, and customer service skills. Bonus Points: Experience selling SaaS solutions through outbound channels. Familiarity with selling SaaS for the eCommerce industry. Key Skills: Cold Calling Outbound Lead Generation Sales Pipeline Management CRM Proficiency Communication Skills Negotiation Skills US Market Knowledge Prospecting Skills Hunter Mentality
Inside Sales Executive (US and Canada Markets - Outbound Focus) Important : previous experience in handling sales target is a must Job Summary: We are seeking a highly motivated and results-oriented Inside Sales Executive to aggressively generate new business opportunities within the US market through primarily outbound sales activities. The ideal candidate will possess a hunter mentality, with a proven track record of success in cold calling and proactively building relationships with potential customers over the phone and through virtual meetings. Responsibilities: Proactively source new sales opportunities within the US market through aggressive outbound cold calls and targeted email campaigns. Conduct thorough research to identify key decision-makers and generate strong interest in our solutions. Develop and maintain a robust sales pipeline, accurately reflecting the stage of each prospect in the purchasing process. Utilize virtual meeting tools to conduct engaging online demos and build rapport with potential customers. Understand customer needs and challenges to effectively present tailored solutions and compelling value propositions. Maintain and expand your database of prospects within the assigned territory using our CRM systems. Achieve and consistently exceed monthly and quarterly sales quotas through proactive outbound efforts. Collaborate with sales and marketing teams to optimize outbound sales strategies and ensure brand consistency. Stay up-to-date on industry trends, market activities, and competitors to enhance your outbound sales approach. Requirements: Extensive and demonstrable inside sales experience, with a primary focus on outbound cold calling into the US market. Consistent track record of exceeding sales quotas through outbound activities. Exceptional phone presence and proven experience making a high volume of outbound calls daily. Excellent verbal and written communication skills, with the ability to articulate a clear and compelling value proposition tailored to outbound prospects. Excellent negotiation, consultative sales, and customer service skills. Bonus Points: Experience selling SaaS solutions through outbound channels. Familiarity with selling SaaS for the eCommerce industry. Key Skills: Cold Calling Outbound Lead Generation Sales Pipeline Management CRM Proficiency Communication Skills Negotiation Skills US Market Knowledge Prospecting Skills Hunter Mentality
As an Inside Sales Executive focusing on the US and Canada markets with an outbound approach, your role involves proactively generating new business opportunities through aggressive sales tactics. Your primary responsibilities include: - Proactively identifying and pursuing new sales opportunities in the US market through outbound cold calls and targeted email campaigns. - Conducting thorough research to pinpoint key decision-makers and spark interest in the company's solutions. - Developing and managing a robust sales pipeline to track prospects" purchasing process stages accurately. - Utilizing virtual meeting tools to deliver engaging online demos and establish relationships with potential customers. - Understanding customer needs and challenges to present tailored solutions and compelling value propositions effectively. - Expanding and maintaining a prospect database in the assigned territory using CRM systems. - Consistently surpassing monthly and quarterly sales quotas through proactive outbound efforts. - Collaborating with sales and marketing teams to enhance outbound sales strategies and ensure brand consistency. - Staying informed about industry trends, market activities, and competitors to improve outbound sales tactics. Qualifications required for this role include: - Extensive inside sales experience, with a focus on outbound cold calling in the US market. - Proven track record of exceeding sales quotas through outbound activities. - Strong phone presence and experience in making a high volume of outbound calls daily. - Excellent verbal and written communication skills to deliver clear and compelling value propositions to prospects. - Strong negotiation, consultative sales, and customer service skills. Bonus points for candidates with experience in selling SaaS solutions through outbound channels and familiarity with selling SaaS for the eCommerce industry. Key Skills for this role include: - Cold Calling - Outbound Lead Generation - Sales Pipeline Management - CRM Proficiency - Communication Skills - Negotiation Skills - US Market Knowledge - Prospecting Skills - Hunter Mentality,
Position Overview: We are seeking a driven and results-oriented Sales Development Representative with a primary focus on cold calling to generate qualified leads and fuel our sales pipeline. This role is perfect for someone who thrives on proactive outreach, enjoys building relationships over the phone, and has the persistence to turn cold prospects into warm opportunities. Key Responsibilities Primary Cold Calling Activities Conduct high-volume cold calling (60-80 calls per day) to prospectively qualified leads and target accounts. Execute structured call cadences with 5+ follow-up attempts, as most successful outcomes require multiple touchpoints. Achieve daily/weekly call metrics including connect rates, conversation rates, and qualified meetings booked. Maintain detailed call logs and activity tracking in CRM system with daily and weekly reporting. Lead Generation & Prospecting Research and identify potential customers that match our ideal customer profile (ICP) using various prospecting tools. Build targeted prospect lists from industry databases, LinkedIn, and company research. Qualify leads through discovery questions. Conduct pre-call research to personalize outreach and increase conversion rates. Appointment Setting & Handoffs Schedule qualified discovery calls and demos for Account Executives. Provide detailed prospect briefings to Account Executives including pain points, budget, timeline, and decision-making process. Ensure smooth lead handoffs with proper introduction emails and meeting preparation. Multi-Channel Support Integrate cold calling with email sequences as part of omnichannel outreach. Follow up on email campaigns with strategic phone calls to increase engagement. Leverage LinkedIn for social selling to warm up prospects before calling. Required Qualifications: Experience & Education 1-2 years of cold calling experience in B2B sales or similar outbound role. High school diploma required; Bachelor's degree preferred. Proven track record of meeting or exceeding call volume and appointment setting targets. Core Skills Exceptional verbal communication with confidence to engage C-level decision-makers. Strong persistence and resilience to handle rejection and maintain positivity through high-volume calling. Critical thinking abilities to respond quickly to prospect questions and objections during live calls. Time management skills to organize calling blocks and maximize productivity. Technical Requirements Proficiency with CRM software (Salesforce, HubSpot, or similar) for lead management. Experience with sales engagement platforms (Outreach, SalesLoft, etc.) for call cadences. Familiarity with prospecting tools (ZoomInfo, Apollo, LinkedIn Sales Navigator). Strong computer skills including Microsoft Office suite. Performance Metrics & Targets Activity Metrics 60-80 cold calls per day with consistent daily activity. Optimal calling times to maximize effectiveness. 5+ follow-up attempts per prospect to maximize conversion potential. 45% talk time during calls, with 55% dedicated to listening and asking questions. Results Metrics 10-15 qualified meetings booked per month for Account Executives. 15-20% connect rate on cold calls with proper targeting and timing. Monthly and quarterly targets for lead generation and pipeline contribution. Ideal Candidate Profile Personality Traits Hunter mentality with proactive approach to prospecting. Resilience and mental toughness to handle rejection and maintain motivation. Coachable attitude with desire to continuously improve calling techniques. Team player who collaborates effectively with sales and marketing teams Professional Attributes Strong work ethic with ability to work independently and meet deadlines. Professional phone presence with clear articulation and confident delivery. Research-oriented mindset to prepare personalized and relevant call approaches. Goal-driven focus on results and continuous improvement. What We Offer Comprehensive sales training and cold calling methodology. Career advancement opportunities to Account Executive roles. Competitive base salary plus commission structure. Modern sales technology stack and tools. Supportive team environment focused on professional development. This role is perfect for someone who wants to master the art of cold calling while building a foundation for a successful sales career in B2B environments.
Position Overview: We are seeking a driven and results-oriented Sales Development Representative with a primary focus on cold calling to generate qualified leads and fuel our sales pipeline. This role is perfect for someone who thrives on proactive outreach, enjoys building relationships over the phone, and has the persistence to turn cold prospects into warm opportunities. Key Responsibilities Primary Cold Calling Activities Conduct high-volume cold calling (60-80 calls per day) to prospectively qualified leads and target accounts. Execute structured call cadences with 5+ follow-up attempts, as most successful outcomes require multiple touchpoints. Achieve daily/weekly call metrics including connect rates, conversation rates, and qualified meetings booked. Maintain detailed call logs and activity tracking in CRM system with daily and weekly reporting. Lead Generation & Prospecting Research and identify potential customers that match our ideal customer profile (ICP) using various prospecting tools. Build targeted prospect lists from industry databases, LinkedIn, and company research. Qualify leads through discovery questions. Conduct pre-call research to personalize outreach and increase conversion rates. Appointment Setting & Handoffs Schedule qualified discovery calls and demos for Account Executives. Provide detailed prospect briefings to Account Executives including pain points, budget, timeline, and decision-making process. Ensure smooth lead handoffs with proper introduction emails and meeting preparation. Multi-Channel Support Integrate cold calling with email sequences as part of omnichannel outreach. Follow up on email campaigns with strategic phone calls to increase engagement. Leverage LinkedIn for social selling to warm up prospects before calling. Required Qualifications: Experience & Education 1-2 years of cold calling experience in B2B sales or similar outbound role. High school diploma required; Bachelor's degree preferred. Proven track record of meeting or exceeding call volume and appointment setting targets. Core Skills Exceptional verbal communication with confidence to engage C-level decision-makers. Strong persistence and resilience to handle rejection and maintain positivity through high-volume calling. Critical thinking abilities to respond quickly to prospect questions and objections during live calls. Time management skills to organize calling blocks and maximize productivity. Technical Requirements Proficiency with CRM software (Salesforce, HubSpot, or similar) for lead management. Experience with sales engagement platforms (Outreach, SalesLoft, etc.) for call cadences. Familiarity with prospecting tools (ZoomInfo, Apollo, LinkedIn Sales Navigator). Strong computer skills including Microsoft Office suite. Performance Metrics & Targets Activity Metrics 60-80 cold calls per day with consistent daily activity. Optimal calling times to maximize effectiveness. 5+ follow-up attempts per prospect to maximize conversion potential. 45% talk time during calls, with 55% dedicated to listening and asking questions. Results Metrics 10-15 qualified meetings booked per month for Account Executives. 15-20% connect rate on cold calls with proper targeting and timing. Monthly and quarterly targets for lead generation and pipeline contribution. Ideal Candidate Profile Personality Traits Hunter mentality with proactive approach to prospecting. Resilience and mental toughness to handle rejection and maintain motivation. Coachable attitude with desire to continuously improve calling techniques. Team player who collaborates effectively with sales and marketing teams Professional Attributes Strong work ethic with ability to work independently and meet deadlines. Professional phone presence with clear articulation and confident delivery. Research-oriented mindset to prepare personalized and relevant call approaches. Goal-driven focus on results and continuous improvement. What We Offer Comprehensive sales training and cold calling methodology. Career advancement opportunities to Account Executive roles. Competitive base salary plus commission structure. Modern sales technology stack and tools. Supportive team environment focused on professional development. This role is perfect for someone who wants to master the art of cold calling while building a foundation for a successful sales career in B2B environments.