Googler Experience Operations Specialist

Role Overview: As part of the Googler Experience Operations (GXO) team at Google, you will play a crucial role in ensuring exceptional support for Googlers during important moments in their careers. Your primary focus will be on delivering operational excellence, identifying opportunities for improvement, and collaborating with stakeholders to enhance the overall HR Operations service standards. You will need to develop expertise in HR systems, troubleshoot issues, and work closely with partners to drive service delivery improvements. Key Responsibilities: - Deliver operational excellence in alignment with service goals, striving for continuous improvement and scalability. - Develop expertise in HR systems, troubleshoot daily issues, and propose changes to enhance system infrastructure. - Resolve complex or sensitive user issues by consulting with vendors and collaborating with Global Process Owners (GPO). - Lead service delivery improvements and implement new processes or scope changes, including managing vendor activities. - Advocate for users by collecting and sharing feedback with GPO, collaborating on initiatives to address user needs through content, process, and policy enhancements. Qualifications Required: - Bachelor's degree or equivalent practical experience. - Minimum of 2 years of experience in operations or HR operations. - Excellent communication skills to support sensitive user needs. - Strong problem-solving and troubleshooting skills. - Operational mindset with a focus on delivering exceptional services. (Note: Additional details about the company were not provided in the job description.),