Executive - Customer Happiness Team Mosaic Wellness

1.0 - 7.0 years

1 - 7 Lacs

Mumbai, Maharashtra, India

On-site

Executive - Customer Happiness Team This role at MOSAIC Wellness is for a Customer Happiness Executive who will manage customer queries and complaints, process orders and modifications, and escalate issues across various communication channels. You'll need to maintain a positive and empathetic attitude, even when customers are frustrated, and be comfortable working with computers. Key Responsibilities: Customer Interaction: Maintain a positive, empathetic, and professional attitude, responding promptly to inquiries through various channels. Issue Resolution: Acknowledge and resolve customer complaints efficiently. Product Knowledge: Possess in-depth knowledge of products to answer customer questions thoroughly. Process Management: Process orders, forms, applications, and requests accurately. Record Keeping: Maintain detailed records of customer interactions, transactions, comments, and complaints. Internal Collaboration: Communicate and coordinate with colleagues as needed to resolve issues. Process Improvement: Provide feedback on the efficiency of the customer service process. Customer Satisfaction: Ensure high customer satisfaction by providing professional and supportive service. Qualifications: High school diploma, general education degree, or equivalent. Ability to remain calm and composed when customers are stressed or upset. Comfortable and proficient with computer usage. Experience working in a customer support role.

Posted 2 days ago

Apply

Customer Happiness Executive Mosaic Wellness

0.0 - 1.0 years

0 - 1 Lacs

Mumbai, Maharashtra, India

On-site

Customer Happiness Executive We're looking for a dedicated Customer Happiness Executive to join our team at Mosaic Wellness. In this role, you'll be the primary point of contact for our B2C/B2B customers, providing exceptional support and resolving queries related to our Man Matters (MM), Be Bodywise (BB), and Little Joys (LJ) products through chat and voice channels. Your goal is to ensure outstanding customer experiences and contribute to continuous improvement. Key Responsibilities: Receive and respond to inbound chat, call, and email queries from customers, covering both pre- and post-booking inquiries for MM/BB/LJ products. Resolve customer service issues with the highest quality, adhering to established metrics and standards. Accurately document all customer queries and complaints using our CRM and proprietary tools. Follow up with customers via chat, call, and email for pending or escalated issues, ensuring timely resolution. Communicate clearly and effectively with customers, demonstrating empathy and understanding. Deliver outstanding customer experience to every customer interaction. Provide feedback on process improvements to team leaders and managers to optimize customer service. Maintain high productivity , focusing on the number of chats handled, resolution time, and first response time. Ensure high quality in interactions, reflected in CSAT (Customer Satisfaction) and quality scores. Required Skills: Strong written and spoken English & Hindi (as per specified typing speed and accuracy guidelines). Ability to multi-task between multiple platforms as and when required. Excellent communication skills to interact clearly and effectively with customers. Problem-solving abilities to resolve customer issues efficiently. Qualifications & Experience: Graduate / Diploma (10 + 2 + 3 / 10 + 3) / Undergraduate (10 + 2) . Minimum of 3-6 months experience in an Inbound Customer Service environment. Preference for candidates with at least 3-6 months experience answering voice, chats, or emails in a customer service process. Additional language proficiency in Tamil, Telugu, Malayalam, Kannada, Bengali, or Punjabi will be an added advantage.

Posted 2 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.