Executive - Customer Happiness Team Mosaic Wellness

1.0 - 7.0 years

1 - 7 Lacs

Mumbai, Maharashtra, India

On-site

Executive - Customer Happiness Team This role at MOSAIC Wellness is for a Customer Happiness Executive who will manage customer queries and complaints, process orders and modifications, and escalate issues across various communication channels. You'll need to maintain a positive and empathetic attitude, even when customers are frustrated, and be comfortable working with computers. Key Responsibilities: Customer Interaction: Maintain a positive, empathetic, and professional attitude, responding promptly to inquiries through various channels. Issue Resolution: Acknowledge and resolve customer complaints efficiently. Product Knowledge: Possess in-depth knowledge of products to answer customer q...

Posted 4 months ago

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Customer Happiness Executive Mosaic Wellness

0.0 - 1.0 years

0 - 1 Lacs

Mumbai, Maharashtra, India

On-site

Customer Happiness Executive We're looking for a dedicated Customer Happiness Executive to join our team at Mosaic Wellness. In this role, you'll be the primary point of contact for our B2C/B2B customers, providing exceptional support and resolving queries related to our Man Matters (MM), Be Bodywise (BB), and Little Joys (LJ) products through chat and voice channels. Your goal is to ensure outstanding customer experiences and contribute to continuous improvement. Key Responsibilities: Receive and respond to inbound chat, call, and email queries from customers, covering both pre- and post-booking inquiries for MM/BB/LJ products. Resolve customer service issues with the highest quality, adher...

Posted 4 months ago

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