Godrej Home Appliance Franchise

You will be joining our team as a Service Coordinator at our Karaswada franchise in Goa. As a part of our authorized Godrej Home Appliances Service Franchise, your role will involve managing service operations, ensuring efficient communication between customers and technicians, and maintaining high levels of customer satisfaction. Your key responsibilities will include coordinating daily service requests and technician schedules, managing customer queries, utilizing the service management system for tracking and reporting, ensuring smooth workflow from request to resolution, and efficiently handling customer escalations to maintain customer satisfaction. To excel in this role, you should have a good understanding of basic computer systems and workflow management, possess strong customer service and communication skills, be quick to adapt and learn new systems, and preferably have previous experience in service coordination or customer service. In return, we offer a competitive salary based on experience, training to understand the system and process flow, growth opportunities within the franchise, and a supportive work environment. Join us in our commitment to delivering reliable repair, maintenance, and customer support services for a wide range of Godrej products with a focus on quality, efficiency, and customer satisfaction.,