Gobeens Technology

Job Description for Customer Care Position: Customer Care Company: Gobeens 1- Call and WhatsApp Support Handle customer queries via calls and WhatsApp. Resolve issues related to payments, recharges, wallet, and other app-related concerns. 2- Customer Satisfaction: Communicate politely and professionally with customers. Ensure quick and effective resolution to enhance their experience. 3- Data Management: Maintain proper records of customer interactions and resolutions. Analyze feedback and provide reports to improve services. 4- Problem Solving: Resolve technical issues such as recharge failures or wallet discrepancies on priority. Coordinate with the internal team or management for escalated concerns. 5- Feedback Collection: Regularly gather customer feedback and suggest improvements based on their inputs.