As a Front Office Associate, your primary responsibility will be to provide exceptional customer service and efficiently manage administrative tasks at the front desk or reception area of our hotel. Your duties will include: Greeting Guests: You will be responsible for welcoming guests in a professional manner and ensuring their needs are addressed promptly. Providing Information: You will need to offer guests information about our hotel services, amenities, local attractions, and provide directions as needed. Managing Reservations: Handling reservations, meetings, and conference room bookings will be a key part of your role to ensure smooth operations. Maintaining Records: Keeping accurate records of visitors and ensuring that hotel records are always up to date to maintain efficiency. Handling Inquiries: Responding to customer inquiries and addressing any concerns they may have in a timely and effective manner. Running Reports: You will be required to run daily reports and review them with the next shift's staff to ensure seamless communication and operations. Maintaining Security: Upholding security protocols and ensuring that the front desk area is clean, organized, and secure at all times. Communicating Emergencies: It will be crucial for you to effectively communicate any emergencies, lost items, or theft incidents to the relevant authorities promptly. Your role as a Front Office Associate is essential in creating a positive guest experience and maintaining the smooth functioning of our hotel operations.,
Company Description Goa Villagio Resort & Spa is a premier destination located in the vibrant state of Goa, offering a unique and inspiring setting for gatherings, conferences, seminars, and other professional events. As a unit of IHM, we provide top-notch facilities and exceptional service in the picturesque region of Salcette. Our resort is known for its serene environment, combining comfort and elegance for a truly memorable experience. We are looking for a courteous, well-presented, and reliable Bellboy cum Driver to join our hospitality team. The ideal candidate will be responsible for assisting guests with their luggage, providing warm and professional guest service, and driving guests safely and comfortably when required. Key Responsibilities: Welcome guests on arrival with a friendly and helpful attitude. Assist in handling, carrying, and delivering guest luggage safely to and from rooms. Provide information about hotel facilities, services, and local attractions. Drive guests to and from designated locations (airport, railway station, sightseeing, etc.) ensuring safety and comfort. Maintain cleanliness and upkeep of the hotel vehicle. Assist the front office team in guest requests and errands. Ensure prompt and efficient service at all times. Requirements: Valid driving license with clean driving record. Previous experience in hospitality or customer service preferred. Good knowledge of local routes and destinations. Presentable, polite, and guest-oriented. Flexible to work in shifts. Basic communication skills in English and Hindi (knowledge of local language will be an added advantage). What We Offer: Competitive salary and benefits. Professional and friendly work environment. Opportunities for career growth within the hospitality industry.
Company Description Goa Villagio Resort & Spa, a unit of IHM, offers a unique and inspiring setting for hosting business gatherings, conferences, seminars, and other professional events in the vibrant state of Goa. The resort is designed to provide an exceptional experience combining modern amenities with the local charm of Goa. It is an ideal destination for both business and leisure, ensuring a memorable stay for all guests. Role Description This is a full-time on-site role for a Bellperson located in Salcette. The Bellperson will be responsible for assisting guests with their luggage, providing exceptional customer service, and handling receptionist duties. Daily tasks include greeting guests upon their arrival, assisting with luggage transport, offering information about the services and facilities of the hotel, and ensuring guest satisfaction throughout their stay. The Bellperson will also be responsible for receiving and delivering messages or packages to guests' rooms as needed. Qualifications Excellent Communication and Customer Service skills Experience in Receptionist Duties and Luggage handling Capability to undertake Training procedures effectively Friendly, positive attitude and professional appearance Ability to work flexible hours, including weekends and holidays Prior experience in the hospitality industry is a plus