Job Purpose: To maintain the computer networks of HDF providing technical support for smooth IT operations. Also responsible for updation of brand and promotions of the Digital signage system to communicate to customers. Role & responsibilities: Support for Installing, configuring and maintaining computer hardware, software, CCTV systems, networks, printers and scanners. Maintaining & supporting for Logs incidents & service requests and maintains relevant Records. Responsible for Monitoring and maintaining the day to day calls logged in IT by end users. Support for overall for floor Shop hardware like POS, Printer and other Hardware as well as Desktop, Laptops, Printers, CCTV, and Networking etc. Maintain Regular follow-up for Backup of Floor POSs as well as for Stores Server. Support for Handling & monitoring the IT Infra setup for additional Duty Free Airports stores. Follow-up for timely payments to All IT Vendors Support for Repair & maintenance of Consumable Items Like Printer etc. Support & Coordinate with L1 team members and preparing their shift roster. Monitor and address day to day issues at offices, stores and warehouses. Support & Upload creatives in all signages timely through application/external devices for more visibility. Coordinate with 3rd Party Team for maintaining accurate inventory of all Stores & Head Office and other Duty Free Airports Maintain & Follow up for Regular Preventive maintenance of all Hardwares like Physical Servers, Desktops, Touch POSs and Printers. Support and Keep record of Back Office Staff & and Management Staff Data backup on One Drive Supports for IT Asset List for all HDF Business like Servers, Desktop, Laptops, Printers, CCTV, Virtual Server, Networking equipments etc. Preferred candidate profile: Bachelors Degree in Information systems 2 to 4 years of IT and Social media experience.

Job Purpose: The Associate Manager - Talent Acquisition is accountable for overseeing the full recruitment lifecycle, ensuring the strategic acquisition of talent that aligns with the organizations objectives. This role leverages SAP SuccessFactors and other advanced tools to optimize recruitment processes, collaborates closely with hiring managers to define staffing requirements, and ensures adherence to recruitment policies and best practices. Additionally, the position plays a key role in process improvement, onboarding support, and enhancing the overall candidate experience. Role & responsibilities: Recruitment Strategy and Execution: Develop comprehensive recruitment plans to align with organizational goals, ensuring the recruitment of top talent for various departments. Lead and manage the entire recruitment lifecycle, from requisition approval through to offer acceptance, ensuring timely and efficient hiring of qualified candidates. Utilize SAP SuccessFactors and other recruitment tools to source, manage, and track candidate pipelines effectively. Collaborate with hiring managers to gain a comprehensive understanding of staffing needs and translate these into targeted recruitment strategies. Proactively source, engage, and attract high-quality candidates across various channels, including job boards, professional networks, and social media platforms. Sourcing and Candidate Engagement: Utilize a variety of sourcing channels, including job portals, social media, and recruitment agencies, to attract top talent. Actively manage candidate relationships and build talent pipelines for current and future hiring needs. Engage with candidates regularly to keep them informed of their application status and ensure a positive experience throughout the hiring process. Candidate Screening and Selection: Conduct thorough screenings and interviews to assess candidates qualifications, skills, and cultural fit for the organization. Manage the candidate selection process using SAP SuccessFactors , ensuring the coordination of interview schedules, candidate feedback, and final selection. Implement a structured and unbiased interview process, utilizing best practices to ensure the identification of the most suitable candidates. Ensure all necessary pre-employment checks, such as background verification clearance and pre-employment medical check-ups, are completed accurately and on time. Stakeholder and Relationship Management: Serve as a strategic partner to hiring managers and business leaders, advising on recruitment best practices, interview techniques, and talent market insights. Foster strong relationships with candidates, ensuring a positive, professional, and transparent hiring experience. Support hiring managers in the development of job descriptions, interview frameworks, and offer negotiations. Process Optimization and Reporting: Continuously monitor and analyse key recruitment metrics (e.g., time-to-fill, cost-per-hire, and source-to-hire) to identify areas of improvement. Leverage recruitment data and trends to optimize sourcing strategies and improve efficiency in the hiring process. Provide regular recruitment status reports to senior leadership, offering data-driven insights and recommendations to enhance the recruitment strategy. Compliance and Documentation: Ensure full compliance with local and international labour laws, regulations, and organizational policies throughout the recruitment process. Maintain accurate, up-to-date recruitment records in SAP SuccessFactors and other relevant HR systems, ensuring adherence to company standards and legal requirements. Ensure all hiring documentation is complete, accurate, and compliant with organizational guidelines. On-boarding Facilitation: Facilitate a seamless on-boarding experience for new hires, ensuring all necessary resources, training, and documents are provided. Collaborate with the HR team to ensure new employees are introduced to the company culture, policies, and tools. Monitor and improve the on-boarding process based on feedback from new hires to ensure a smooth transition into their roles. Preferred candidate profile: MBA in HR with 6-8 years in talent acquisition function preferably in retail environment Working knowledge of Recruitment Module of SAP Successfactors is mandatory Excellent Communication, interpersonal and negotiation skills Strong analytical and problem-solving skills Ability to work in a fast-paced environment and prioritize multiple tasks

Cross Functional Projects Overseeing cross-functional projects and ensuring they align with the CEO's priorities Job Purpose: Track CEO initiatives and follow-up with various departments to ensure action plans are implemented and business objectives are achieved. Preparation of pre-read and materials for CEO for review meetings and meetings with Senior Management. To assist CEO with research reports on best industry practices and update day-to-day operational activities. Role & responsibilities: Special projects / initiatives Work on identified initiatives based on CEOs requirements; follow-up with all the stakeholders, monitor and ensure timely closure of the same. Pre-read and Research Reports Preparation of pre-read material and provide status updates to CEO prior to review meetings with Senior Management and all internal departments. Analyze and present research reports to CEO on best industry practices and latest updates on Duty Free industry. Approval process Manage a diverse range of business matters submitted for CEOs consideration or approval and determine necessary priorities Daily operational updates To update CEO with daily operations report on Regional Duty Free business Senior Management Review Meetings To do follow-up work of Senior Management Review meetings and ensure closure of all points pertaining to CEOs deliverables Preferred candidate profile: Graduate (Science/Engineering) having 4 to 6 years of relevant experience as a part of CXOs office. Should be well versed with E-mail Management and MS office applications.

Job Purpose: Execute the objectives set for respective category in line with overall category strategy, resulting in its growth and thereby contribute to the overall profitability of Hyderabad Duty Free. To support buying activities of HDF Arrival & Departure Stores with new categories. To focus and introduce/monitor Categories like Liquor, Perfumes & Cosmetics, Confectionery, Electronics, Packaged Food, Sunglasses, Watches and Lifestyle etc. To support buying activities of Kannur Duty Free, Goa Duty Free and other duty free businesses in pipeline. Role & responsibilities: Sales, Purchase, Profit margins - Monitor/track the monthly performance of brands and budgets. Deliver the objectives in terms of Annual plans for sales, purchase and the profitability of respective category. Achieve financial objectives adhering to the annual procurement budget; maintaining margin targets; monitoring expenditures and suggesting control measures; analyzing variances; implementing corrective actions. Category Buying - Make forecasts for product demand to derive category buying plans. Executing buying processes and placing appropriate orders to ensure adequate stock levels throughout the year and are meeting customer demands, adhering to buying standard operating procedure. Brand Co-ordination - Manage all interface with respective Suppliers / brands, collaborate with the brand team to expand product ranges, new SKUs in the category. Foster long term and sustainable relationships with suppliers to achieve better deliverables in terms of pricing, quality products, promotions and business support. Act as a support function to the Head - Category in negotiating additional income from the brands in terms of Volume Linked Discounts, Rentals, Incentives, and Co-branding support. Pricing & Promotions - Setting competitive pricing points and adjusting the same to increase sales and to deplete stagnant inventory. Execution and monitoring of both vendor / self-funded Mega/Mini/Special Promotions and analyze the impact on respective category growth and to initiate corrective steps as advised by the Head - Buying. Operational Support - Facilitate brand trainings for sales team. Recruit, motivate and evaluate overall performance of Brand Ambassadors of respective category resulting in sales productivity and brand building. Preferred candidate profile: Graduation with Master of Business Administration or equivalent from reputed institute 5 to 8 years of experience in Category Management in Travel Retail / Duty Free Business