GMM

Role Overview: You will be responsible for providing functional support to ERP users, specifically focusing on Manufacturing, Planning, and logistic modules of ERP LN. You will work closely with technical resources for break fixes and enhancements, as well as act as a liaison between application users and developers. Your role will involve establishing rapport with business users, identifying process or technical issues, and serving as a subject matter expert for Planning, Production, and Engineering aspects of the ERP LN. Key Responsibilities: - Analyze and prioritize enhancement requests and incidents by identifying existing solutions and/or alternative solutions to meet business needs - Provide functional support to ERP users and collaborate with technical resources for break fixes - Establish rapport and trust with business users to identify process or technical issues, with a focus on Manufacturing, Planning, and logistic modules of ERP LN - Act as a liaison between Application Users and Developers for enhancements, providing functional requirements and performing testing of requested enhancements - Serve as Subject Matter Expert for Planning, Production, and Engineering Aspects of the ERP LN, while also understanding other value chains like logistics & service to provide support and training - Collaborate with developers to submit and monitor tickets to appropriate software providers, as well as document and define business requirements for all previously developed extensions & personalizations - Demonstrate commitment to Continuous Improvement philosophy, supporting quality, security, productivity, and performance improvement initiatives - Continuously seek to reduce reliance on extensions and overall development footprint while addressing business process needs - Conduct research and analysis on Infor enhancements and 3rd Party products that may add value to the business Qualifications Required: - 10+ years of experience in supporting/implementing Manufacturing & Planning modules in Infor LN (BAAN), with multi-tenant cloud preferred - Expertise in providing functional and application education to expand the Business Analyst Team's capability - Ability to design extensions in collaboration with developers or independently - Experience in leading user training efforts for key users, business analysts, and product leads - Strong team player who works effectively with technical and non-technical resources Please note that there are no additional details of the company provided in the job description.,