Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. Creates a bridge between development and operations by applying a software engineering mindset to system administration topics. Splits time between operations/on-call duties and developing systems and software that help increase site reliability and performance. What Part Will You Play? Chaos engineering - you’re expected to think laterally about how our systems might fail in theory, design tests to demonstrate how they behave in practice, and then formulate and implement remediation plans, as appropriate. Pushing our systems to their limits, and then coming up with designs for how to get them to the next performance tier. Use practices from DevOps and GitOps to improve automation and processes to make self service possible. Safeguarding reliability. Ensuring that our services are highly available, resilient against disasters, self-monitoring, and self-healing. Running “game days” to test assumptions about reliability and learn what will break before it matters to customers. Reviewing designs with an eye toward increasing the holistic stability of our platform and identifying potential risks. Building systems to proactively monitor the health, performance and security of our production and non-production virtualized infrastructure. Improving our monitoring and alerting systems to make sure engineers get paged when it matters (and don’t get paged when it doesn’t). Troubleshooting systems and network issues, alongside our Technical Operations Team. Evolving our SDLC, practices, and tooling to account for Site Reliability considerations and best practices. Developing runbooks and improving documentation. What Are We Looking For in This Role? Minimum Qualifications BS in Computer Science, Information Technology, Business / Management Information Systems or related field Typically minimum of 2 years relevant experience Preferred Qualifications Nothing provided What Are Our Desired Skills and Capabilities? Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Experience in Public and Private Clouds, Jenkins, Terraform, Ansible, OpenShift, Kubernetes or AWS EKS Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Leads the planning and rollout of assigned products through ownership of product concepts, roadmaps, and prioritization with delivery teams. Navigates a dynamic and distributed stakeholder and development environment to build and maintain a prioritized roadmap. Owns product backlog and release plan. Champions and supports the product development team by reducing churn and waste, removing blockers, escalating issues and offering ideas, solutions, and technical product guidance. What Part Will You Play? For complex product offerings, leverages expertise in financial services markets and/or Agile software product development to drive product innovation, roadmap priorities, and requirements for the assigned product offering that serves to further distinguish our capabilities from the competition and to deepen engagement for our clients’ customers. Close collaboration with product development team is key to success. Collaborates closely with our leadership, sales, and client teams to pinpoint opportunities for our strategic focus, and ensures the release themes and plans align to deliver the capabilities to enable winning in the marketplace. Acts independently in determining methods and procedures for alignment to product strategy. Facilitates product innovation and roadmap planning sessions. Actively offers ideas, solutions, and technical product guidance on solution feasibility, approach, and high level scope. Participates in release and sprint planning sessions to select appropriate priorities from the product backlog for inclusion in the release priorities. Able to discern appropriate priorities from the backlog based on a variety of factors, including input from multiple teams (Market Strategy, Portfolio Management, and Client Implementations, among others), scope/sizing considerations, functional synergies, etc. Facilitates product scenario, epic, and solution requirements sessions for product enhancements. Actively participates in design review and product demo sessions, offering critical and insightful feedback that shapes the final product delivery to help us win in the marketplace and identify design rationale and implementation best practices for inclusion in go-to-market strategies. Drives effective release priority communications to ensure that all appropriate internal teams have visibility to the contents of critical commitments in the releases, as well as visibility into overall product readiness. This includes ensuring that key product decisions made within the delivery cycle are communicated and understood so that product readiness and intent are achieved. Includes driving and coordinating many aspects of go-to-market planning and execution (e.g. pricing, contracts, value proposition and messaging, etc.). Helps technical writing team members to deliver product documentation to ensure effective internal and external communications of each release. This includes user guides, implementation guides, release notes, and various internal release communication sessions. Collaborates within and outside of the product management team to ensure product relevance and prioritization across segment offerings. Not an exhaustive list; other duties as assigned. What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: Computer Science or equivalent field from an accredited university is required; however, relevant experience in lieu of a degree may be considered. Typically a minimum of 8 years Demonstrated track record in product development/management, preferably cloud based SaaS products in a client-facing environment. Strong technical aptitude. Experience with Agile delivery methodology preferred. Preferred Qualifications Master's Degree Computer Science or equivalent field from an accredited university. What Are Our Desired Skills and Capabilities? Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level. Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups, both internal and external. Supervision - Acts independently to determine methods and procedures on new or special assignments. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected] .

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Leads the planning and rollout of assigned products through ownership of product concepts, roadmaps, and prioritization with delivery teams. Navigates a dynamic and distributed stakeholder and development environment to build and maintain a prioritized roadmap. Owns product backlog and release plan. Champions and supports the product development team by reducing churn and waste, removing blockers, escalating issues and offering ideas, solutions, and technical product guidance. What Part Will You Play? For complex product offerings, leverages expertise in financial services markets and/or Agile software product development to drive product innovation, roadmap priorities, and requirements for the assigned product offering that serves to further distinguish our capabilities from the competition and to deepen engagement for our clients’ customers. Close collaboration with product development team is key to success. Collaborates closely with our leadership, sales, and client teams to pinpoint opportunities for our strategic focus, and ensures the release themes and plans align to deliver the capabilities to enable winning in the marketplace. Acts independently in determining methods and procedures for alignment to product strategy. Facilitates product innovation and roadmap planning sessions. Actively offers ideas, solutions, and technical product guidance on solution feasibility, approach, and high level scope. Participates in release and sprint planning sessions to select appropriate priorities from the product backlog for inclusion in the release priorities. Able to discern appropriate priorities from the backlog based on a variety of factors, including input from multiple teams (Market Strategy, Portfolio Management, and Client Implementations, among others), scope/sizing considerations, functional synergies, etc. Facilitates product scenario, epic, and solution requirements sessions for product enhancements. Actively participates in design review and product demo sessions, offering critical and insightful feedback that shapes the final product delivery to help us win in the marketplace and identify design rationale and implementation best practices for inclusion in go-to-market strategies. Drives effective release priority communications to ensure that all appropriate internal teams have visibility to the contents of critical commitments in the releases, as well as visibility into overall product readiness. This includes ensuring that key product decisions made within the delivery cycle are communicated and understood so that product readiness and intent are achieved. Includes driving and coordinating many aspects of go-to-market planning and execution (e.g. pricing, contracts, value proposition and messaging, etc.). Helps technical writing team members to deliver product documentation to ensure effective internal and external communications of each release. This includes user guides, implementation guides, release notes, and various internal release communication sessions. Collaborates within and outside of the product management team to ensure product relevance and prioritization across segment offerings. Not an exhaustive list; other duties as assigned. What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: Computer Science or equivalent field from an accredited university is required; however, relevant experience in lieu of a degree may be considered. Typically a minimum of 8 years Demonstrated track record in product development/management, preferably cloud based SaaS products in a client-facing environment. Strong technical aptitude. Experience with Agile delivery methodology preferred. Preferred Qualifications Master's Degree Computer Science or equivalent field from an accredited university. What Are Our Desired Skills and Capabilities? Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level. Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups, both internal and external. Supervision - Acts independently to determine methods and procedures on new or special assignments. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Works throughout the software development life cycle and performs in a utility capacity to create, design, code, debug, maintain, test, implement and validate applications with a broad understanding of a variety of languages and architectures. Analyzes existing applications or formulate logic for new applications, procedures, flowcharting, coding and debugging programs. Maintains and utilizes application and programming documents in the development of code. Recommends changes in development, maintenance and system standards. Creates appropriate deliverables and develops application implementation plans throughout the life cycle in a flexible development environment. What Part Will You Play? Develops basic to moderately complex code using front and / or back end programming languages within multiple platforms as needed in collaboration with business and technology teams for internal and external client software solutions. Designs, creates, and delivers routine to moderately complex program specifications for code development and support on multiple projects/issues with a wide understanding of the application / database to better align interactions and technologies. Analyzes, modifies, and develops moderately complex code/unit testing in order to develop concise application documentation. Performs testing and validation requirements for moderately complex code changes. Performs corrective measures for moderately complex code deficiencies and escalates alternative proposals. Participates in client facing meetings, joint venture discussions, vendor partnership teams to determine solution approaches. Provides support to leadership for the design, development and enforcement of business / infrastructure application standards to include associated controls, procedures and monitoring to ensure compliance and accuracy of data. Applies a full understanding of procedures, methodology and application standards to include Payment Card Industry (PCI) security compliance. Conducts and provides basic billable hours and resource estimates on initiatives, projects and issues. Assists with on-the-job training and provides guidance to other software engineers. What Are We Looking For in This Role? Minimum Qualifications BS in Computer Science, Information Technology, Business / Management Information Systems or related field Typically minimum of 4 years - Professional Experience In Coding, Designing, Developing And Analyzing Data. Typically has an advanced knowledge and use of one or more front / back end languages / technologies and a moderate understanding of the other corresponding end language / technology from the following but not limited to; two or more modern programming languages used in the enterprise, experience working with various APIs, external Services, experience with both relational and NoSQL Databases. Preferred Qualifications BS in Computer Science, Information Technology, Business / Management Information Systems or related field 6+ years professional Experience In Coding, Designing, Developing And Analyzing Data and experience with IBM Rational Tools What Are Our Desired Skills and Capabilities? Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position. Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments. Operating Systems: Linux distributions including one or more for the following: Ubuntu, CentOS/RHEL, Amazon Linux Microsoft Windows z/OS Tandem/HP-Nonstop Database - Design, familiarity with DDL and DML for one or more of the following databases Oracle, MySQL, MS SQL Server, IMS, DB2, Hadoop Back-end technologies - Java, Python, .NET, Ruby, Mainframe COBOL, Mainframe Assembler Front-end technologies - HTML, JavaScript, jQuery, CICS Web Frameworks – Web technologies like Node.js, React.js, Angular, Redux Development Tools - Eclipse, Visual Studio, Webpack, Babel, Gulp Mobile Development – iOS, Android Machine Learning – Python, R, Matlab, Tensorflow, DMTK Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Leads cross-functional teams to provide agile-based project deliverables and facilitates the team's work to accelerate delivery of business value by ensuring adherence to Scrum methodologies and processes. Facilitates internal and external communication, removes impediments, and serves as the intermediary between multiple product owners, managers, and team members. Using strong communication, facilitates the project team through the Scrum process of Release Planning, Sprint Planning for multiple product owners, Daily Scrums, Sprint Reviews and Retrospectives in a fast paced environment with competing priorities. Sets the example for Agile methods based upon the designated principles and ensures they are understood and exercised consistently within the team. What Part Will You Play? Uses the ability to communicate clearly and concisely to conduct Daily Scrum meetings. Guides and develops clear Sprint standards while keeping team engaged and on task. Responsible for enacting Scrum values and practices. Provides updates on the team's performance, removing impediments that hinder team progress and facilitates Grooming/Refinement, Sprint Planning, Demos, Retrospectives and Daily Standup meetings for the assigned team(s). Guides team to adhere to working agreements, helps to resolve impediments and creates a culture of continuous improvement by fostering empowerment and promoting best practices for platform maintenance and development. Creates a team environment by establishing trust and transparency through collaboration & communication. Promotes a collaborative team environment that fosters creativity and innovation. Engages team with making appropriate commitments through story selection and task definition; encourages discussion and conflict resolution. Initiates, builds and maintains positive relationships with IT and internal customers to help facilitate effective completion of project work. Partners with the development leads or appropriate team member for capacity planning and resource allocation in Agile tools. Guards and shields the team(s) from distractions and interruptions from external interferences. Coaches teams to break down business requirements into stories and tasks. Promotes and leads team to continuous improvement of structure, processes and tooling to enable the teams to deliver increased value. Champions accountability within and outside the team. Routinely demonstrates a good understanding of the overall business and of the business and technical terms presented. Uses strong analytical and problem resolution skills to identify difficult sources of impediments. What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree Degree in a related field of study from an accredited university. Additional related TSYS experience may be considered in lieu of a degree. Typically Minimum 4 Years Relevant Experience Required Project management experience preferably within an established IT project management office or serving as a project manager for an Information Technology department. Minimum of 2 years Agile experience. Certified Scrum Master Preferred Qualifications Typically Minimum 6 Years Relevant Exp Strong knowledge of Agile approaches, previous experience with Agile tools and techniques. Other Agile project management certifications (CSM, SAFe, PMI-ACP) What Are Our Desired Skills and Capabilities? Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position. Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments. Communication - Has expert communication, collaboration and facilitation skills. Managing Multiple Priorities - Has highly developed time management skills to manage competing priorities. Highly adaptable to changing environment and priorities. Issue Resolution - Has highly developed negotiation and conflict management skills to resolve unusual issues within and external to the team. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role As stewards of Salesforce, our Customer Relationship Management system, the Client Services team’s primary focus is to make the Heartland School Solutions instance of Salesforce the sole source for all customer information needed by users from various areas of the business, in order to successfully accomplish their work. Integrity of district information, continuous improvement, and ease of use for our employees and customers are top priorities. The Salesforce Administrator works closely with cross-functional team members. The Salesforce Administrator is responsible for helping us manage the Heartland School Solutions instance of Salesforce by understanding the needs of our organization, partnering with all departments to help them think strategically about their use of Salesforce as a business tool to streamline business processes and functions, detailing business requirements, and effectively translating and implementing those in Salesforce. The Salesforce Administrator will possess both strategic and tactical Salesforce skills to understand how changes may impact the entire user universe and then develop, test and deploy solutions, applying best practices. What Part Will You Play? Support users across multiple organizations (Sales, Sales Operations, Marketing, Client Services, Finance and Professional Services). Collaborate with business users to identify opportunities to further utilize Salesforce.com/ AppExchange to achieve business goals. Collaborate with business users and units on the features they want to see developed and implemented to better improve their Salesforce.com user experience. Lead requirements gathering and development applying technology to satisfy business needs. Create and maintain workflows, approval processes, and validation rules based on internal stakeholder requirements. Participate in the design of data integration to connect Salesforce.com and other systems. Interface with vendor partners and design optimal solutions for integration with Salesforce.com. Manage Salesforce integrations with products such as HubSpot, DocuSign, GetFeedback, Outreach, Oracle, TaskRay, AWS and case routing. Monitor Scribe integration dashboard for errors. Fix or direct to team that can fix. Develop, maintain and perform processes to continuously monitor data quality and integrity in platform applications. Document changes to the design and implementation of Salesforce.com. Research new releases of Salesforce.com and understand how they impact our organization. Implement the latest Salesforce features to ensure we are taking full advantage of offerings. Determine plan and timeline for implementation of approved Change Management cases. Develop, test and deploy approved solutions, applying best practices. Lead meetings to revisit application success factors and ensure the incorporation of additional user requirements. Use root cause analysis and troubleshooting skills to resolve functional and technical issues. Develop, run, update and export Salesforce.com reports, analytics and dashboards to support and monitor daily activity and key performance measures. Data manipulation and import and export data using Data Loader. Use APEX/Visualforce when needed for Salesforce system enhancements. Manage ongoing support requests and Salesforce administrative needs. Other responsibilities or projects assigned by manager. What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: No degree specified Typically Minimum 4 Years Relevant Exp With the Installation, Customization, Testing and Maintenance of database systems within a production environment. Preferred Qualifications Bachelor's Degree in Information Systems, Computer Science or a related field, or equivalent relevant work experience Minimum 3-4 years of experience working with Salesforce.com as an administrator Certified Salesforce.com Administrator (ADM-201) with at least 150 users Salesforce Certifications in CPQ, Platform App Building, Cloud/Consultant preferred Familiar with waterfall and agile/iterative methodologies. Expertise in Salesforce.com best practices and governance standards Salesforce.com integration experience between different business systems as well as working with integration tools Strong technical understanding of functional and technical system architecture Thorough understanding of Salesforce.com platform out-of-the-box functionality and configuration Working knowledge of APEX (classes and web services), Visual Force, Salesforce APIs, SOQL, Force.com platform Familiar with ChatBot, LiveAgent, Omni-Channel, Communities, and Lightning record pages and apps Understand and write triggers, workflows, and processes Solid understanding of business and information technology processes Excellent project management and organizational skills Excellent communication skills including written and verbal Must be capable of establishing influential and collaborative relationships with team members and leadership Highly motivated, excels in a team environment, innovative individual able to work independently with minimal supervision Results-oriented, timeliness, attention to detail and accuracy What Are Our Desired Skills and Capabilities? Knowledge of the organizational structure, business processes, and culture to help build relationships with key groups Ability to propose solution options to business colleagues and make decisions around user management Ability to be the voice of the user in communicating with all levels of the organization Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected] .

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Works throughout the software development life cycle and performs in a utility capacity to create, design, code, debug, maintain, test, implement and validate applications with a broad understanding of a variety of languages and architectures. Analyzes existing applications or formulate logic for new applications, procedures, flowcharting, coding and debugging programs. Maintains and utilizes application and programming documents in the development of code. Recommends changes in development, maintenance and system standards. Creates appropriate deliverables and develops application implementation plans throughout the life cycle in a flexible development environment. What Part Will You Play? Develops basic to moderately complex code using front and / or back end programming languages within multiple platforms as needed in collaboration with business and technology teams for internal and external client software solutions. Designs, creates, and delivers routine to moderately complex program specifications for code development and support on multiple projects/issues with a wide understanding of the application / database to better align interactions and technologies. Analyzes, modifies, and develops moderately complex code/unit testing in order to develop concise application documentation. Performs testing and validation requirements for moderately complex code changes. Performs corrective measures for moderately complex code deficiencies and escalates alternative proposals. Participates in client facing meetings, joint venture discussions, vendor partnership teams to determine solution approaches. Provides support to leadership for the design, development and enforcement of business / infrastructure application standards to include associated controls, procedures and monitoring to ensure compliance and accuracy of data. Applies a full understanding of procedures, methodology and application standards to include Payment Card Industry (PCI) security compliance. Conducts and provides basic billable hours and resource estimates on initiatives, projects and issues. Assists with on-the-job training and provides guidance to other software engineers. What Are We Looking For in This Role? Minimum Qualifications BS in Computer Science, Information Technology, Business / Management Information Systems or related field Typically minimum of 4 years - Professional Experience In Coding, Designing, Developing And Analyzing Data. Typically has an advanced knowledge and use of one or more front / back end languages / technologies and a moderate understanding of the other corresponding end language / technology from the following but not limited to; two or more modern programming languages used in the enterprise, experience working with various APIs, external Services, experience with both relational and NoSQL Databases. Preferred Qualifications BS in Computer Science, Information Technology, Business / Management Information Systems or related field 6+ years professional Experience In Coding, Designing, Developing And Analyzing Data and experience with IBM Rational Tools What Are Our Desired Skills and Capabilities? Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position. Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments. Operating Systems: Microsoft Windows z/OS Essential Skills : 6+ years of hands-on development experience on IBM Mainframe zOS with COBOL, CICS, DB2, JCL, VSAM, TSO/ISPF Hands-on working experience in IBM File Manager, Debug Tool, CA7/11, Endeavor Understanding of complete Software Development Life Cycle (SDLC) Team mentoring to resolve their technical issues. Worked on mainframe development and enhancement projects as an individual contributor role. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. ADS- Associate Senior Distributed Database Administrator Role Summary As a DBA your role will ensure architecture/design of new DB components, releases, DB refreshes, patching, backup & disaster recovery , production Support , month end process ing / reporting , customer support, risk management, user & access management, reporting jobs, legal requests from archives, patching, backup & disaster recovery. Essential Functions Performing SQL server installations , patching/updates and failovers Administer SSIS/SSRS/SSAS including installation, updating, and troubleshooting issues DB Production Support duties responding to monitoring alerts & BAU ticket handling within given SLAs and deadlines Manage, maintain, and deploy all production changes/deployments proactively and as per best practice to avoid future production issues. Rerunning failed Informatica ETL jobs Focus on providing technical expertise in day-to-day work for outstanding customer experience Focus on improving performance & optimization of Database environments via query optimization, job fine tuning, etc Closely work with application teams to ensure permissions are up to date and match between environments when changes such as software releases, etc Proficiency in writing and optimizing SQL scripts is essential. Not an exhaustive list; other duties as assigned. Skills/technical knowledge 3-4+ years of strong DBA experience Strong working knowledge on SQL Server 2016-2022, SSIS, SSRS, SSAS SQL DB installation , patching & troubleshooting, and various production support tasks such as query related issues (deadlocks, locking, blocking, etc) and management and monitoring SQL Agent Jobs Query optimization / performance tuning - execution plans & Index maintenance DB maintenance activities like indexing, DB security,Backup and Restore etc. Clustering (Availability Groups, Windows Failover Clustering) Knowledge of DR plans-Log shipping,Mirroring,Replication,Clustering and Always-ON Has used Version controlling using GIT, VSTS & Teamforge etc Experience in cloud platform – Preferably GCP Strong analytical and planning skills with an ability to manage competing demand Excellent communication skills, verbal and written; should be able to collaborate across business teams (stakeholders) and other technology groups as needed. Experience in NO-SQL databases & exposure to Payments industry is a plus Willing to support when needed, login when requested Desired Skills Advanced scripting skills in Python Good knowledge on Data Warehouse & its concepts, preferably Informatica Experience in Google cloud platform - GCP Pub/Sub, Datastore, BigQuery, AppEngine, Compute Engine, Cloud SQL, Memory Store, Redis etc A good understanding of the payment domain Understanding of non-functional testing like performance and load testing. Expertise in UNIX Shell scripting Basics in AI/ML. Minimum Qualification Minimum 3-4 years of relevant experience. Software Engineering, Information Systems or other Technical degree; additional experience in lieu of degree will be considered. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected] .

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications. What Part Will You Play? Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution. Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries. What Are We Looking For in This Role? Minimum Qualifications High School Diploma or Equivalent Typically No Relevant Experience Required Preferred Qualifications None Identified What Are Our Desired Skills and Capabilities? Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making. Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.