Job
Description
This role is for one of our clients Industry: Administrative and Support Services Seniority level: Associate level Min Experience: 1 years Location: Gurgaon JobType: full-time Are you passionate about transforming lives through global education? Join our dynamic team as a Global Admissions Advisor , where you’ll act as a trusted guide for aspiring international students. In this role, you’ll be responsible for managing the full admissions lifecycle—from initial inquiry to pre-departure support—while delivering a personalized, seamless experience that empowers students to reach their academic and career goals abroad. What You’ll Do Advisory & Program Fit Conduct personalized discovery sessions with prospective students via video calls, chats, and virtual groups. Understand their educational background, goals, and financial needs to recommend the most suitable programs and universities. Provide clear, honest, and motivating advice that builds trust and empowers decision-making. Admissions & Documentation Support Guide students through the complete application process, including SOP reviews, form completion, and documentation. Work with internal teams and university partners to ensure accurate and timely submissions. Track progress and maintain detailed student records using CRM systems. Offer Management & Confirmation Liaise with universities to obtain offer letters and communicate key terms to students and their families. Explain scholarship awards, course structures, tuition fees, and next steps for enrollment. Ensure all formalities are completed on time, from acceptance to deposit payments. Financial Counseling Help students understand their financial commitments, from tuition and accommodation to travel and living expenses. Clarify payment schedules, funding options, and financial documentation for visa purposes. Address affordability concerns with empathy while maintaining alignment with institutional policies. Student Relationship Management Serve as the dedicated advisor for each student from enrollment to pre-departure. Deliver consistent updates, address concerns, and act as the student's advocate within the organization. Build long-term trust and rapport that fosters satisfaction, retention, and referrals. ✈️ Pre-Departure & Visa Assistance Assist students with visa documentation, interview preparation, and embassy submissions. Organize pre-departure briefings to cover travel, accommodation, local culture, and university orientation. Coordinate with internal logistics teams to ensure a smooth transition to their host country. Expectation Setting & Retention Provide accurate, realistic guidance about program timelines, deliverables, and post-arrival services. Manage expectations proactively to minimize misunderstandings and promote a strong student-university fit. Keep students engaged, motivated, and confident throughout their journey. Reporting & Continuous Improvement Maintain real-time updates on each student’s progress and flag potential roadblocks early. Share weekly reports with internal stakeholders on conversion metrics, student feedback, and process gaps. Contribute ideas to enhance service delivery and improve the overall student experience. Who You Are A relationship-builder with a strong service mindset and genuine empathy for students' journeys. Detail-oriented and organized, with the ability to manage multiple student profiles concurrently. Excellent verbal and written communicator with a knack for simplifying complex processes. Resilient under pressure with a solutions-first approach to challenges. Familiar with university admission cycles, visa documentation, and CRM tools like Salesforce or HubSpot (preferred but not mandatory). Qualifications Bachelor’s degree in Education, Business, Communications, or a related field. 2–5 years of experience in student counseling, education consulting, account management, or related roles. Prior exposure to international admissions, scholarships, or study-abroad ecosystems is highly desirable.
