Role & responsibilities Handle inbound calls in a timely manner Identify customer query and forward the call to the concerned department/ person, resolve complaints, and provide contact details of concerned person/department Maintain ownership of calls throughout the lifecycle of a callers request, including follow-ups with escalation team Keep records of all conversations in a comprehensible way including details of customer, type of query, concerned department/person and resolution Build positive relationships with customers, ensuring that all questions are handled appropriately Required skills and qualifications Any Graduate Experience working in a call center or customer-support role Strong active-listening and verbal-communication skills in English, Hindi and Marathi (non-negotiable)
Role & responsibilities Engage with internal and external stakeholders such as Banks, Mutual Funds, Insurance Companies, Intermediaries, etc. Prepare and update various MIS. Interact with Debt market participants, for issuance of Commercial Paper, and Non-convertible Debenture of the company. Handle operational activities related to investments in Mutual Fund and Bank Deposits Debt Market compliance with respect to Stock exchange, NSDL, Debenture Trustees and Regulators. Assist in servicing of Loans & compliance with Banks Coordination with Credit Rating Agencies. Assist in Preparation of Asset Liability management (ALM) report. Assist the team in Treasury-related IT transformation initiatives. Assist in Bank Loan Reconciliations, Assist in managing Bank Documentation related tasks. Strong Interpersonal skills. Ability to collaborate effectively with various departments. Preferred candidate profile Years of Experience Required: Minimum 3/4 years of experience in in Bank/ NBFC/HFC Specific Qualifications Required: Graduate, Specified program in finance would be an advantage, Proficiency in Data Mining, Ms Office and Advance Excel and Power point skills Specific Industry Experience Required: Bank/NBFC/HFC, knowledge of Debt market Instruments process would be preferable.