Sandvik Manufacturing Solutions (SMF) is on an exciting growth journey, building the new digital era of manufacturing, and we have the know-how and innovative mindset to develop ideas into pioneering tech solutions. As a business area segment within Sandvik Group, SMF incorporates the three divisions of Design & Planning Automation, Additive Manufacturing and Industrial Metrology. GibbsCAM is part of the Sandvik Group. GibbsCAM designs, develops and delivers CAM software with a proven track record of productivity gains and is firmly positioned as a leading CAM innovator in the manufacturing and manufacturing industries. GibbsCAM is a production milling and turning CAM system designed to increase the efficiency of your CNC code and machine tool. GibbsCAM supports 2D to 5-axis milling, turning, multi-task machining (MTM), and wire EDM. Providing the greatest ease of programming for any CNC machine, GibbsCAM enables manufacturers to deliver superior quality parts with digital precision and speed. The Role As a Team Lead, you will be very hand-on overseeing a team of 3 to 5 technical people while performing required Senior Software Engineering tasks. Software Engineering tasks will include the responsibility for the research, design, development, unit testing, and documentation of new or upgraded software systems and products. You will have demonstrated experience in interpreting the requirements of projects or product enhancements accurately; knowledge and the application of Requirements Analysis and Iterative Development processes used in the development of high-quality software; and have the strong drive to complete projects on time. Job Title: Team Lead / Senior Software Engineer (GibbsCAM) Based at: Pune - Maharashtra – India ( Work from office) Areas of responsibility: Hands-on lead, guide, and supervise team of 3 to 5 technical people. Develop software solutions based upon specifications provided by Product Management. Perform repair, enhancement, and other maintenance for existing software components and systems. Maintain currency with software development practices and apply these practices to produce the best possible software. Contribute knowledge and leadership in the development of software and system architecture, working with other team members to ensure optimal interoperability, maintainability, and overall success of GibbsCAM. Consult with managers and other developers on project status, proposals and technical issues. Main Requirements: 10+ years of development experience in a professional environment, especially with CAD/CAM software. Experience in people management. Large application development experience. Previous experience working with CAD, CAM, CNC, or manufacturing is preferred. Parasolid or solid modeling experience is a plus. Familiarity with various CAD APIs. Languages: C, C/C++, C#, .NET Version control experience required, Perforce a plus. Experience with desktop application development in a Windows environment. Required Key Competencies: strong problem solver, very good communicator, quick learner, ability to work in teams and individually, strong math skills, reasonable analytic skills, attention to detail. A glimpse of our culture At Sandvik, we're tech driven, innovative and entrepreneurial! For us, success is a team effort - we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. We also give you the freedom to find that perfect mix between work, family life and interests. Visit our stories hub, LinkedIn or Facebook to get to know us further. How to apply? As we have an ongoing selection process for this recruitment, we kindly ask you to Apply here directly. Show more Show less
Customer Service Manager in India, being a part of the Customer Service Organization for Asia. The position will be responsible for the day-to-day operations and supervision of a team of contact center representatives and customer service representatives. Will be part of the Asia customer service leadership team, reporting directly to the Customer Service Manager Asia. Main Responsibilities Lead a team of customer service representatives to deliver on customer business requests while working to meet or exceed customer experience targets. Lead a team of contact center specialists within the Global Internal Support Team (GIST). Streamline and improve the ways of working, ensuring effective handling of customer inquiries, issue resolution, and service delivery. To ensure that both the GIST and customer service teams operate effectively and efficiently, and that the sales and profitability targets are achieved. Work with local sales management team to develop & deliver on customer account plans. Work with the customer service managers for effective management of the activities within GIST Handling customer escalations and maintaining operational processes. Delivering on KPIs & targets set to support the strategic direction ahead is a part of your natural drive. Ensure both teams are working according to the customer segmentation and how-to-serve models. Ensure compliance with local legislative frameworks and/or rules, i.e., local owner of internal controls and compliance. Understanding how to leverage your teams by continuously increasing the level of support to the relevant stakeholders within the business. Strong change management skills and experience Use agile principles to adapt to changing customer demands and technology. Build and maintain a knowledge database to support employee development, share knowledge, and implement working in alignment. Excellent communication skills, both verbal and written in English. Language: English is Mandatory / Mandarin Chinese is preferred People Management Drive team performance through effective and regular performance management and coaching. Manage, develop, and support the team by following the competency development plan. Responsible for managing cost, quality, well-being, and value creation for the assigned team. Drive change initiatives with the team both in terms of working and continuous improvement according to the Sandvik Leadership model. Execute employee onboarding, continuous learning, and development. Education Qualifications: University degree, The requirement may be waived in certain instances where professional experience can be proven to mitigate the lack of a university degree Your profile You have strong social skills and serve as a motivational source for your colleagues. You have a natural way of thinking proactively to be one step ahead and drive improvements efficiently within your area. Since you’re in daily contact with internal stakeholders like sales and occasionally customers it’s important that you are a “voice to listen to” and bring trust and reason. You are the help our customers need to choose. With your social skills and an exceptional service mentality you create a world-class customer experience. We see that you have skills and behaviors around: Customer Centricity and Team Player Innovative out of the box thinker, able to create insights for continuous improvement Embrace cultural differences, diversity, and utilization of expertise Our Seco culture All Seco employees across the globe share our family spirit, along with a passion for our customers and a personal commitment to ensure success in everything we do. For us, it’s also clear that our diversities form an amazing foundation for achieving great results. Visit our LinkedIn or Facebook to get to know us and our products further. Application Interested ? Send your application no later than “14th November 2025” . Apply in Workday with a resume and a cover letter in English. Contact information For further information about this position, please contact the recruiting manager: Yogesh Hingane, Customer Service Manager Asia Email: yogesh.hingane@secotools.com Or the HR Business Partner : Suparna Ray, suparna.ray@secotools.com