1.) Supervise and mentor field collection staff, conduct performance evaluations, and ensure they follow established protocols. Supervise and mentor field collection staff, conduct performance evaluations, and ensure they follow established protocols. 2.The ability to guide, train, and motivate a collection team . 3.managing and directing a team of field collectors to recover outstanding debts by visiting customers, ensuring timely payment collection, and maintaining positive customer relationships, all while ensuring compliance with company policies and federal/state regulations . 5.managing and directing a team of field collectors to recover outstanding debts by visiting customers, ensuring timely payment collection, and maintaining positive customer relationships, all while ensuring compliance with company policies and federal/state regulations . 6 . DRA COLLECTION SUPERVISOR ,DRA TEAM LEADER , COLLECTION TELECALLER .