1.) Supervise and mentor field collection staff, conduct performance evaluations, and ensure they follow established protocols. Supervise and mentor field collection staff, conduct performance evaluations, and ensure they follow established protocols. 2.The ability to guide, train, and motivate a collection team . 3.managing and directing a team of field collectors to recover outstanding debts by visiting customers, ensuring timely payment collection, and maintaining positive customer relationships, all while ensuring compliance with company policies and federal/state regulations . 5.managing and directing a team of field collectors to recover outstanding debts by visiting customers, ensuring timely payment collection, and maintaining positive customer relationships, all while ensuring compliance with company policies and federal/state regulations . 6 . DRA COLLECTION SUPERVISOR ,DRA TEAM LEADER , COLLECTION TELECALLER .
A debt recovery agent's job description includes contacting debtors to collect overdue payments, negotiating repayment plans, and maintaining detailed records of all communications and agreements. Key responsibilities also involve understanding and explaining the debt, handling customer inquiries and disputes, and ensuring compliance with legal regulations and company policies Debt collection: Contact debtors via phone, email, or in-person to remind them of overdue payments and encourage repayment. Negotiation: Work with customers to develop and negotiate feasible payment plans that align with their financial situation. Customer communication: Handle customer questions, complaints, and inquiries regarding their debts and repayment options. Record keeping: Maintain accurate and detailed records of all communications, agreements, and payment statuses. Dispute resolution: Investigate discrepancies in debt amounts and work to resolve outstanding customer accounts. Compliance: Ensure all actions and communications comply with relevant laws, regulations, and company policies. Information gathering: Understand the loan details, including principal, interest, and penalties, and gather necessary customer documents. Reporting: Provide management with weekly reports on collections, issues, and strategies.